The Surgery - Cranwich Road, London: patient reviews and CQC rating
The Surgery - Cranwich Road is a GP practice in London with 9,218 registered patients (September 2026). In the 2026 GP Patient Survey, 49% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 3.0 full-time-equivalent qualified GPs, or 3,032 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Surgery - Cranwich Road
Its result closest to England is the share who said the wait for their last appointment was about right: 63%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 13%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 642nd of the 648 practices in London with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 16 points lower than in 2025 (65%). 76 patients answered the survey (response rate 7%).
| Survey question | The Surgery - Cranwich Road | North East London | England |
|---|---|---|---|
| Overall experience good | 49% | 71% | 77% |
| Easy to contact by phone | 42% | 55% | 57% |
| Easy to contact via the website | 13% | 53% | 58% |
| Easy to contact via the NHS App | 10% | 50% | 54% |
| Reception team helpful | 68% | 79% | 85% |
| Last contact good | 54% | 67% | 73% |
| Wait for appointment about right | 63% | 62% | 69% |
| Listened to well | 56% | 83% | 87% |
| Treated with care and concern | 56% | 82% | 86% |
| Confidence and trust in the clinician | 72% | 91% | 93% |
| Needs met | 72% | 87% | 90% |
CQC's overall rating for The Surgery - Cranwich Road is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,218 patients were registered at The Surgery - Cranwich Road in September 2026, up 2.0% on a year earlier (England: down 1.1%).
4% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 3,032 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 1.2 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 3.0 |
| August 2024 | 3.0 | 3.0 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 3.0 | 3.0 |
From June 2026 to August 2026 the practice recorded 4,211 appointments a month, or 457 per 1,000 registered patients (England: 510). 33% were face to face (England: 63%). 72% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
13% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Surgery - Cranwich Road | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 457 | 456 | 510 |
| Face to face | 33% | 58% | 63% |
| Same day as booked | 72% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a lower share of patients for COPD (0.1% against 1.9%), peripheral arterial disease (0.1% against 0.6%) and heart failure (0.1% against 1.1%). The practice's patients live in areas with an average deprivation score of 46.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.7 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 4.8% | 14.3% |
| Diabetes | 17+ yrs | 4.6% | 7.9% |
| High blood pressure | All ages | 4.3% | 15.2% |
| Chronic kidney disease | 18+ yrs | 1.5% | 4.6% |
| Asthma | 6+ yrs | 1.3% | 6.6% |
| Cancer | All ages | 0.9% | 3.8% |
| Coronary heart disease | All ages | 0.8% | 3.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Atrial fibrillation | All ages | 0.5% | 2.2% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Stroke and TIA | All ages | 0.3% | 1.9% |
| Palliative care | All ages | 0.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Dementia | All ages | 0.2% | 0.8% |
| Heart failure | All ages | 0.1% | 1.1% |
| COPD | All ages | 0.1% | 1.9% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 48.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 53.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 39.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 62.7% | 74.9% |
The Surgery - Cranwich Road, The Surgery, 62 Cranwich Road, London, N16 5JF. Phone: 020 8802 2002. Website: www.cranwichroadsurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Stamford Hill Group Practice | 0.8 km | 70% |
| Fernlea Surgery | 0.8 km | 74% |
| Dr Jerome Kaine Ikwueke | 0.8 km | 86% |
| St Ann's Road Surgery | 1.0 km | 48% |
| Cedar Practice | 1.0 km | 78% |
- Spring Hill Practice (88% overall experience good)
- Stamford Hill Group Practice (70% overall experience good)
How do patients rate The Surgery - Cranwich Road?
In the 2026 GP Patient Survey, 49% of patients described their overall experience of The Surgery - Cranwich Road as good, below the England figure of 77%. 42% found it easy to get through by phone.
How many patients are registered at The Surgery - Cranwich Road?
9,218 patients were registered in September 2026, up 2.0% on a year earlier.
What is The Surgery - Cranwich Road's CQC rating?
Good overall, published in January 2017.
How many GPs does The Surgery - Cranwich Road have?
3.0 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,032 patients per GP against 2,171 across England.
Are appointments at The Surgery - Cranwich Road face to face?
33% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Surgery - Cranwich Road's phone number?
020 8802 2002.