Fernlea Surgery, London: patient reviews and CQC rating
Fernlea Surgery is a GP practice in London with 11,963 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2020. It has 6.2 full-time-equivalent qualified GPs, or 1,942 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Fernlea Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 70%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 46%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 440th of the 648 practices in London with 50 or more responses. 46% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (85%). 85 patients answered the survey (response rate 11%).
| Survey question | Fernlea Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 74% | 75% | 77% |
| Easy to contact by phone | 46% | 62% | 57% |
| Easy to contact via the website | 55% | 57% | 58% |
| Easy to contact via the NHS App | 54% | 54% | 54% |
| Reception team helpful | 78% | 83% | 85% |
| Last contact good | 64% | 73% | 73% |
| Wait for appointment about right | 70% | 68% | 69% |
| Listened to well | 82% | 86% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 87% of 158 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Fernlea Surgery is Good, published in January 2020. All 5 key questions are rated Good. It held the same rating in the report before (February 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,963 patients were registered at Fernlea Surgery in September 2026, down 4.2% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 6.2 full-time-equivalent qualified GPs, there are 1,942 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.9 nurses and 3.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.9 | 7.9 |
| August 2024 | 5.8 | 10.4 |
| August 2025 | 6.2 | 11.4 |
| August 2026 | 6.2 | 10.9 |
From June 2026 to August 2026 the practice recorded 6,313 appointments a month, or 528 per 1,000 registered patients (England: 510). 28% were face to face (England: 63%). 61% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Fernlea Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 528 | 469 | 510 |
| Face to face | 28% | 60% | 63% |
| Same day as booked | 61% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), atrial fibrillation (0.7% against 2.2%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 45.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.1 years for women and 77.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.3% | 14.3% |
| High blood pressure | All ages | 9.4% | 15.2% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Asthma | 6+ yrs | 3.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| Cancer | All ages | 2.1% | 3.8% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Coronary heart disease | All ages | 1.4% | 3.0% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| COPD | All ages | 0.9% | 1.9% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 55.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 49.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.0% | 74.9% |
Fernlea Surgery, 114 High Road, South Tottenham, London, N15 6JR. Phone: 020 8809 6445. Website: www.fernlea.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Stamford Hill Group Practice | 0.6 km | 70% |
| Dr Jerome Kaine Ikwueke | 0.7 km | 86% |
| The Surgery - Cranwich Road | 0.8 km | 49% |
| Tynemouth Medical Practice | 0.9 km | 67% |
| St Ann's Road Surgery | 1.1 km | 48% |
- Lawrence House Surgery (76% overall experience good)
- Tottenham Health Centre (77% overall experience good)
- Tynemouth Medical Practice (67% overall experience good)
- Welbourne GP Surgery (84% overall experience good)
- Welbourne Medical Practice (76% overall experience good)
How do patients rate Fernlea Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Fernlea Surgery as good, against 77% across England. 46% found it easy to get through by phone.
How many patients are registered at Fernlea Surgery?
11,963 patients were registered in September 2026, down 4.2% on a year earlier.
What is Fernlea Surgery's CQC rating?
Good overall, published in January 2020.
How many GPs does Fernlea Surgery have?
6.2 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,942 patients per GP against 2,171 across England.
Are appointments at Fernlea Surgery face to face?
28% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Fernlea Surgery's phone number?
020 8809 6445.