The Penrhyn Surgery, London: patient reviews and CQC rating
The Penrhyn Surgery is a GP practice in London with 7,546 registered patients (September 2026). In the 2026 GP Patient Survey, 57% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 2.3 full-time-equivalent qualified GPs, or 3,321 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Penrhyn Surgery
Its result closest to England is the share who said the healthcare professional was good at listening to them: 81%, against 87% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 27%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 625th of the 648 practices in London with 50 or more responses. 36% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (52%). 106 patients answered the survey (response rate 16%).
| Survey question | The Penrhyn Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 57% | 71% | 77% |
| Easy to contact by phone | 36% | 55% | 57% |
| Easy to contact via the website | 38% | 53% | 58% |
| Easy to contact via the NHS App | 27% | 50% | 54% |
| Reception team helpful | 59% | 79% | 85% |
| Last contact good | 54% | 67% | 73% |
| Wait for appointment about right | 63% | 62% | 69% |
| Listened to well | 81% | 83% | 87% |
| Treated with care and concern | 78% | 82% | 86% |
| Confidence and trust in the clinician | 82% | 91% | 93% |
| Needs met | 82% | 87% | 90% |
CQC's overall rating for The Penrhyn Surgery is Good, published in January 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (July 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
7,546 patients were registered at The Penrhyn Surgery in September 2026, down 10.2% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 3,321 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 1.0 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 3.3 |
| August 2024 | 2.3 | 4.4 |
| August 2025 | 2.3 | 5.5 |
| August 2026 | 2.3 | 3.3 |
From June 2026 to August 2026 the practice recorded 3,422 appointments a month, or 453 per 1,000 registered patients (England: 510). 38% were face to face (England: 63%). 44% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Penrhyn Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 453 | 456 | 510 |
| Face to face | 38% | 58% | 63% |
| Same day as booked | 44% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 6% | 7% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.1% against 0.8%), coronary heart disease (0.9% against 3.0%) and stroke or TIA (0.7% against 1.9%). The practice's patients live in areas with an average deprivation score of 21.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.0 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 8.9% | 15.2% |
| Depression | 18+ yrs | 8.6% | 14.3% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Diabetes | 17+ yrs | 5.4% | 7.9% |
| Asthma | 6+ yrs | 4.5% | 6.6% |
| Cancer | All ages | 2.2% | 3.8% |
| COPD | All ages | 1.1% | 1.9% |
| Coronary heart disease | All ages | 0.9% | 3.0% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.5% | 74.9% |
The Penrhyn Surgery, 2a Penrhyn Avenue, London, E17 5DB. Phone: 020 8527 2563. Website: www.penrhynsurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Claremont Medical Centre | 0.7 km | 79% |
| Higham Hill Medical Centre | 0.8 km | 87% |
| Dr Dauod Yosuf Abdulrahman Shantir | 0.8 km | 63% |
| Sinnott Medical Centre | 1.0 km | 72% |
| The Forest Surgery | 1.3 km | 74% |
- Dr Dauod Yosuf Abdulrahman Shantir (63% overall experience good)
- Kingshead Medical Practice (73% overall experience good)
- Larkshall Medical Centre (86% overall experience good)
- Sinnott Medical Centre (72% overall experience good)
- The Bailey Practice (83% overall experience good)
- The Forest Surgery (74% overall experience good)
- The Microfaculty (80% overall experience good)
How do patients rate The Penrhyn Surgery?
In the 2026 GP Patient Survey, 57% of patients described their overall experience of The Penrhyn Surgery as good, below the England figure of 77%. 36% found it easy to get through by phone.
How many patients are registered at The Penrhyn Surgery?
7,546 patients were registered in September 2026, down 10.2% on a year earlier.
What is The Penrhyn Surgery's CQC rating?
Good overall, published in January 2024.
How many GPs does The Penrhyn Surgery have?
2.3 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,321 patients per GP against 2,171 across England.
Are appointments at The Penrhyn Surgery face to face?
38% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Penrhyn Surgery's phone number?
020 8527 2563.