The Miller Practice, London: patient reviews and CQC rating
The Miller Practice is a GP practice in London with 8,862 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 4.5 full-time-equivalent qualified GPs, or 1,966 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Miller Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 82%, above the England figure of 57%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 89%, against 87% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 205th of the 648 practices in London with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (82%). 98 patients answered the survey (response rate 22%).
| Survey question | The Miller Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 83% | 75% | 77% |
| Easy to contact by phone | 82% | 62% | 57% |
| Easy to contact via the website | 74% | 57% | 58% |
| Easy to contact via the NHS App | 68% | 54% | 54% |
| Reception team helpful | 93% | 83% | 85% |
| Last contact good | 82% | 73% | 73% |
| Wait for appointment about right | 73% | 68% | 69% |
| Listened to well | 89% | 86% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
CQC's overall rating for The Miller Practice is Good, published in July 2017. All 5 key questions are rated Good. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,862 patients were registered at The Miller Practice in September 2026, down 3.9% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 1,966 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 0.8 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 7.6 |
| August 2024 | 4.9 | 10.0 |
| August 2025 | 5.1 | 8.8 |
| August 2026 | 4.5 | 8.2 |
From June 2026 to August 2026 the practice recorded 3,499 appointments a month, or 395 per 1,000 registered patients (England: 510). 38% were face to face (England: 63%). 44% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
72% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Miller Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 395 | 469 | 510 |
| Face to face | 38% | 60% | 63% |
| Same day as booked | 44% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.6% against 1.0%). It has a lower share for heart failure (0.4% against 1.1%), osteoporosis (0.5% against 1.2%) and chronic kidney disease (2.0% against 4.6%). The practice's patients live in areas with an average deprivation score of 20.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.0 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.7% | 14.3% |
| High blood pressure | All ages | 8.3% | 15.2% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Diabetes | 17+ yrs | 4.4% | 7.9% |
| Cancer | All ages | 3.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.0% | 4.6% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| COPD | All ages | 1.5% | 1.9% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Dementia | All ages | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Heart failure | All ages | 0.4% | 1.1% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.0% | 74.9% |
The Miller Practice, 49 Highbury New Park, Highbury, London, N5 2ET. Phone: 020 7354 1972. Website: www.miller.practice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Mildmay Medical Practice | 0.5 km | 80% |
| Highbury Grange Medical Practice | 0.5 km | 64% |
| Statham Grove Surgery | 0.7 km | 87% |
| Mitchison Road Surgery | 0.8 km | 66% |
| The Surgery - Barretts Grove | 1.0 km | 88% |
- Elizabeth Avenue Group Practice (79% overall experience good)
- New North Health Centre (81% overall experience good)
- St Peter's Street Medical Practice (69% overall experience good)
- The Group Practice at River Place (80% overall experience good)
How do patients rate The Miller Practice?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of The Miller Practice as good, against 77% across England. 82% found it easy to get through by phone.
How many patients are registered at The Miller Practice?
8,862 patients were registered in September 2026, down 3.9% on a year earlier.
What is The Miller Practice's CQC rating?
Good overall, published in July 2017.
How many GPs does The Miller Practice have?
4.5 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,966 patients per GP against 2,171 across England.
Are appointments at The Miller Practice face to face?
38% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Miller Practice's phone number?
020 7354 1972.