The Group Practice at River Place, London: patient reviews and CQC rating
The Group Practice at River Place is a GP practice in London with 10,878 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in April 2016. It has 7.7 full-time-equivalent qualified GPs, or 1,407 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Group Practice at River Place
Its best result against England is the share who found it easy to get through to the practice by phone: 75%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 55%, below the England figure of 69%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 274th of the 648 practices in London with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (78%). 94 patients answered the survey (response rate 16%).
| Survey question | The Group Practice at River Place | West and North London | England |
|---|---|---|---|
| Overall experience good | 80% | 75% | 77% |
| Easy to contact by phone | 75% | 62% | 57% |
| Easy to contact via the website | 55% | 57% | 58% |
| Easy to contact via the NHS App | 47% | 54% | 54% |
| Reception team helpful | 90% | 83% | 85% |
| Last contact good | 78% | 73% | 73% |
| Wait for appointment about right | 55% | 68% | 69% |
| Listened to well | 96% | 86% | 87% |
| Treated with care and concern | 91% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
CQC's overall rating for The Group Practice at River Place is Good, published in April 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,878 patients were registered at The Group Practice at River Place in September 2026, up 0.5% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 7.7 full-time-equivalent qualified GPs, there are 1,407 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.5 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.2 | 12.5 |
| August 2024 | 8.3 | 12.6 |
| August 2025 | 8.4 | 12.0 |
| August 2026 | 7.7 | 12.9 |
From June 2026 to August 2026 the practice recorded 4,041 appointments a month, or 371 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 43% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | The Group Practice at River Place | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 371 | 469 | 510 |
| Face to face | 45% | 60% | 63% |
| Same day as booked | 43% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.6% against 1.0%). It has a lower share for chronic kidney disease (1.9% against 4.6%), osteoporosis (0.5% against 1.2%) and atrial fibrillation (1.1% against 2.2%). The practice's patients live in areas with an average deprivation score of 28.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 78.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.7% | 14.3% |
| High blood pressure | All ages | 9.2% | 15.2% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Diabetes | 17+ yrs | 5.9% | 7.9% |
| Cancer | All ages | 2.9% | 3.8% |
| COPD | All ages | 1.9% | 1.9% |
| Chronic kidney disease | 18+ yrs | 1.9% | 4.6% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.7% | 74.9% |
The Group Practice at River Place, River Place Health Centre, Essex Road, London, N1 2DE. Phone: 020 7704 2832. Website: www.riverplacegrouppractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Elizabeth Avenue Group Practice | 0.4 km | 79% |
| New North Health Centre | 0.5 km | 81% |
| St Peter's Street Medical Practice | 0.6 km | 69% |
| Islington Central Medical Centre | 0.8 km | 85% |
| Mitchison Road Surgery | 0.8 km | 66% |
- Elizabeth Avenue Group Practice (79% overall experience good)
- New North Health Centre (81% overall experience good)
- St Peter's Street Medical Practice (69% overall experience good)
- The Miller Practice (83% overall experience good)
How do patients rate The Group Practice at River Place?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of The Group Practice at River Place as good, against 77% across England. 75% found it easy to get through by phone.
How many patients are registered at The Group Practice at River Place?
10,878 patients were registered in September 2026, up 0.5% on a year earlier.
What is The Group Practice at River Place's CQC rating?
Good overall, published in April 2016.
How many GPs does The Group Practice at River Place have?
7.7 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,407 patients per GP against 2,171 across England.
Are appointments at The Group Practice at River Place face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Group Practice at River Place's phone number?
020 7704 2832.