The Greenhouse Practice, London: patient reviews and CQC rating
The Greenhouse Practice is a GP practice in London with 812 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Outstanding overall, in a report published in August 2017. It has 2.2 full-time-equivalent qualified GPs, or 365 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Greenhouse Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 83%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 54%, against 54% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 47th of the 648 practices in London with 50 or more responses. 83% found it easy to get through by phone (England: 57%). The overall experience result is 20 points higher than in 2025 (70%). 77 patients answered the survey (response rate 9%).
| Survey question | The Greenhouse Practice | North East London | England |
|---|---|---|---|
| Overall experience good | 90% | 71% | 77% |
| Easy to contact by phone | 83% | 55% | 57% |
| Easy to contact via the website | 68% | 53% | 58% |
| Easy to contact via the NHS App | 54% | 50% | 54% |
| Reception team helpful | 93% | 79% | 85% |
| Last contact good | 91% | 67% | 73% |
| Wait for appointment about right | 88% | 62% | 69% |
| Listened to well | 99% | 83% | 87% |
| Treated with care and concern | 97% | 82% | 86% |
| Confidence and trust in the clinician | 99% | 91% | 93% |
| Needs met | 93% | 87% | 90% |
In the Friends and Family Test for July 2026, 91% of 11 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Greenhouse Practice is Outstanding, published in August 2017. 2 key questions are rated differently: Caring Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Outstanding |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
812 patients were registered at The Greenhouse Practice in September 2026, down 33.4% on a year earlier (England: down 1.1%).
6% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 365 patients per GP, fewer than the England figure of 2,171 and North East London's 2,551. The practice also has 0.8 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 2.2 | 2.2 |
| August 2025 | 2.2 | 2.2 |
| August 2026 | 2.2 | 2.2 |
From June 2026 to August 2026 the practice recorded 783 appointments a month, or 965 per 1,000 registered patients (England: 510). 86% were face to face (England: 63%). 26% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 30% of booked patients did not attend.
| Measure | The Greenhouse Practice | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 965 | 456 | 510 |
| Face to face | 86% | 58% | 63% |
| Same day as booked | 26% | 46% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 30% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (8.1% against 1.0%), COPD (3.6% against 1.9%) and depression (25.4% against 14.3%). It has a lower share for atrial fibrillation (0.4% against 2.2%), cancer (1.8% against 3.8%) and chronic kidney disease (2.3% against 4.6%). The practice's patients live in areas with an average deprivation score of 30.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.8 years for women and 76.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 25.4% | 14.3% |
| High blood pressure | All ages | 9.7% | 15.2% |
| Serious mental illness | All ages | 8.1% | 1.0% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Diabetes | 17+ yrs | 4.9% | 7.9% |
| COPD | All ages | 3.6% | 1.9% |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% |
| Cancer | All ages | 1.8% | 3.8% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.2% | 0.8% |
| Dementia | All ages | 0.1% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 28.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 26.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 62.5% | 74.9% |
The Greenhouse Practice, 19 Tudor Road, London, E9 7SN. Phone: 020 8510 4490.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Well Street Surgery | 0.2 km | 79% |
| London Fields Medical Centre | 0.5 km | 82% |
| Elsdale Street Surgery | 0.6 km | 83% |
| Mission Medical Practice | 0.8 km | 62% |
| Richmond Road Medical Centre | 0.8 km | 87% |
- Elsdale Street Surgery (83% overall experience good)
- The Wick Health Centre (92% overall experience good)
- Trowbridge Surgery (74% overall experience good)
- Well Street Surgery (79% overall experience good)
How do patients rate The Greenhouse Practice?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of The Greenhouse Practice as good, above the England figure of 77%. 83% found it easy to get through by phone.
How many patients are registered at The Greenhouse Practice?
812 patients were registered in September 2026, down 33.4% on a year earlier.
What is The Greenhouse Practice's CQC rating?
Outstanding overall, published in August 2017.
How many GPs does The Greenhouse Practice have?
2.2 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 365 patients per GP against 2,171 across England.
Are appointments at The Greenhouse Practice face to face?
86% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Greenhouse Practice's phone number?
020 8510 4490.