Richmond Road Medical Centre, London: patient reviews and CQC rating
Richmond Road Medical Centre is a GP practice in London with 26,485 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 11.5 full-time-equivalent qualified GPs, or 2,309 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Richmond Road Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 82%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 101st of the 648 practices in London with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (84%). 91 patients answered the survey (response rate 9%).
| Survey question | Richmond Road Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 87% | 71% | 77% |
| Easy to contact by phone | 82% | 55% | 57% |
| Easy to contact via the website | 67% | 53% | 58% |
| Easy to contact via the NHS App | 60% | 50% | 54% |
| Reception team helpful | 97% | 79% | 85% |
| Last contact good | 85% | 67% | 73% |
| Wait for appointment about right | 90% | 62% | 69% |
| Listened to well | 92% | 83% | 87% |
| Treated with care and concern | 88% | 82% | 86% |
| Confidence and trust in the clinician | 94% | 91% | 93% |
| Needs met | 94% | 87% | 90% |
In the Friends and Family Test for July 2026, 88% of 244 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Richmond Road Medical Centre is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
26,485 patients were registered at Richmond Road Medical Centre in September 2026, up 7.9% on a year earlier (England: down 1.1%).
3% of its patients are aged 65 or over, against 19% across England. With 11.5 full-time-equivalent qualified GPs, there are 2,309 patients per GP, close to the England figure of 2,171 and North East London's 2,551. The practice also has 4.4 nurses and 5.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.2 | 10.2 |
| August 2024 | 11.8 | 11.8 |
| August 2025 | 11.5 | 11.5 |
| August 2026 | 11.5 | 12.3 |
From June 2026 to August 2026 the practice recorded 15,471 appointments a month, or 584 per 1,000 registered patients (England: 510). 33% were face to face (England: 63%). 58% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Richmond Road Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 584 | 456 | 510 |
| Face to face | 33% | 58% | 63% |
| Same day as booked | 58% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 4% | 7% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.0% against 1.2%), atrial fibrillation (0.3% against 2.2%) and dementia (0.1% against 0.8%). The practice's patients live in areas with an average deprivation score of 28.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.9 years for women and 76.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.0% | 14.3% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| High blood pressure | All ages | 3.2% | 15.2% |
| Diabetes | 17+ yrs | 2.2% | 7.9% |
| Cancer | All ages | 1.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 0.9% | 4.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Coronary heart disease | All ages | 0.5% | 3.0% |
| COPD | All ages | 0.4% | 1.9% |
| Stroke and TIA | All ages | 0.3% | 1.9% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Atrial fibrillation | All ages | 0.3% | 2.2% |
| Heart failure | All ages | 0.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.2% | 0.8% |
| Dementia | All ages | 0.1% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Learning disability | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.4% | 74.9% |
Richmond Road Medical Centre, 136 Richmond Road, London, E8 3HN. Phone: 020 7254 2298. Website: www.richmondroadmedicalcentre.nhs.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Queensbridge Group Practice | 0.4 km | 82% |
| Beechwood Medical Centre | 0.5 km | 82% |
| Dalston Practice | 0.5 km | 85% |
| Sandringham Practice | 0.5 km | 72% |
| London Fields Medical Centre | 0.8 km | 82% |
- Beechwood Medical Centre (82% overall experience good)
- Dalston Practice (85% overall experience good)
- London Fields Medical Centre (82% overall experience good)
- Queensbridge Group Practice (82% overall experience good)
- Sandringham Practice (72% overall experience good)
How do patients rate Richmond Road Medical Centre?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Richmond Road Medical Centre as good, above the England figure of 77%. 82% found it easy to get through by phone.
How many patients are registered at Richmond Road Medical Centre?
26,485 patients were registered in September 2026, up 7.9% on a year earlier.
What is Richmond Road Medical Centre's CQC rating?
Good overall, published in July 2016.
How many GPs does Richmond Road Medical Centre have?
11.5 full-time-equivalent qualified GPs (18 qualified GPs by headcount), which is 2,309 patients per GP against 2,171 across England.
Are appointments at Richmond Road Medical Centre face to face?
33% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Richmond Road Medical Centre's phone number?
020 7254 2298.