Elsdale Street Surgery, London: patient reviews and CQC rating
Elsdale Street Surgery is a GP practice in London with 7,256 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in July 2023. It has 5.3 full-time-equivalent qualified GPs, or 1,361 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Elsdale Street Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 72%, above the England figure of 57%. Its weakest is the share who said their needs were met at their last appointment: 87%, against 90% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 213th of the 648 practices in London with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (85%). 120 patients answered the survey (response rate 15%).
| Survey question | Elsdale Street Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 83% | 71% | 77% |
| Easy to contact by phone | 72% | 55% | 57% |
| Easy to contact via the website | 67% | 53% | 58% |
| Easy to contact via the NHS App | 58% | 50% | 54% |
| Reception team helpful | 90% | 79% | 85% |
| Last contact good | 74% | 67% | 73% |
| Wait for appointment about right | 71% | 62% | 69% |
| Listened to well | 88% | 83% | 87% |
| Treated with care and concern | 90% | 82% | 86% |
| Confidence and trust in the clinician | 94% | 91% | 93% |
| Needs met | 87% | 87% | 90% |
CQC's overall rating for Elsdale Street Surgery is Good, published in July 2023. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (May 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,256 patients were registered at Elsdale Street Surgery in September 2026, down 4.9% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 5.3 full-time-equivalent qualified GPs, there are 1,361 patients per GP, fewer than the England figure of 2,171 and North East London's 2,551. The practice also has 2.0 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.2 | 5.2 |
| August 2024 | 4.2 | 5.3 |
| August 2025 | 4.9 | 5.7 |
| August 2026 | 5.3 | 6.2 |
From June 2026 to August 2026 the practice recorded 3,697 appointments a month, or 509 per 1,000 registered patients (England: 510). 90% were face to face (England: 63%). 48% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Elsdale Street Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 509 | 456 | 510 |
| Face to face | 90% | 58% | 63% |
| Same day as booked | 48% | 46% | 45% |
| More than 28 days after booking | 7% | 2% | 5% |
| Did not attend | 8% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.9% against 0.6%) and serious mental illness (1.6% against 1.0%). It has a lower share for osteoporosis (0.4% against 1.2%), atrial fibrillation (0.8% against 2.2%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 35.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.6 years for women and 76.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.5% | 14.3% |
| High blood pressure | All ages | 10.3% | 15.2% |
| Diabetes | 17+ yrs | 6.1% | 7.9% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Cancer | All ages | 2.3% | 3.8% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| COPD | All ages | 1.1% | 1.9% |
| Palliative care | All ages | 0.9% | 0.6% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 55.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.9% | 74.9% |
Elsdale Street Surgery, 28 Elsdale Street, Hackney, London, E9 6QY. Phone: 020 8525 2980. Website: www.elsdalestreetsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Latimer Health Centre | 0.4 km | 85% |
| Well Street Surgery | 0.5 km | 79% |
| The Greenhouse Practice | 0.6 km | 90% |
| The Lea Surgery | 0.7 km | 93% |
| The Wick Health Centre | 1.0 km | 92% |
- The Greenhouse Practice (90% overall experience good)
- The Wick Health Centre (92% overall experience good)
- Trowbridge Surgery (74% overall experience good)
- Well Street Surgery (79% overall experience good)
How do patients rate Elsdale Street Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Elsdale Street Surgery as good, against 77% across England. 72% found it easy to get through by phone.
How many patients are registered at Elsdale Street Surgery?
7,256 patients were registered in September 2026, down 4.9% on a year earlier.
What is Elsdale Street Surgery's CQC rating?
Good overall, published in July 2023.
How many GPs does Elsdale Street Surgery have?
5.3 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,361 patients per GP against 2,171 across England.
Are appointments at Elsdale Street Surgery face to face?
90% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Elsdale Street Surgery's phone number?
020 8525 2980.