St Johns Way Medical Centre, London: patient reviews and CQC rating
St Johns Way Medical Centre is a GP practice in London with 13,016 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 6.8 full-time-equivalent qualified GPs, or 1,917 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Johns Way Medical Centre
Its best result against England is the share who described their last contact with the practice as good: 83%, above the England figure of 73%. Its weakest is the share who said the wait for their last appointment was about right: 63%, against 69% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 232nd of the 648 practices in London with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (76%). 131 patients answered the survey (response rate 26%).
| Survey question | St Johns Way Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 82% | 75% | 77% |
| Easy to contact by phone | 66% | 62% | 57% |
| Easy to contact via the website | 66% | 57% | 58% |
| Easy to contact via the NHS App | 55% | 54% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 83% | 73% | 73% |
| Wait for appointment about right | 63% | 68% | 69% |
| Listened to well | 88% | 86% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 88% of 48 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Johns Way Medical Centre is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,016 patients were registered at St Johns Way Medical Centre in September 2026, down 1.3% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 6.8 full-time-equivalent qualified GPs, there are 1,917 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.5 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.0 | 11.2 |
| August 2024 | 7.4 | 9.3 |
| August 2025 | 6.8 | 9.6 |
| August 2026 | 6.8 | 9.6 |
From June 2026 to August 2026 the practice recorded 8,235 appointments a month, or 633 per 1,000 registered patients (England: 510). 33% were face to face (England: 63%). 63% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
68% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | St Johns Way Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 633 | 469 | 510 |
| Face to face | 33% | 60% | 63% |
| Same day as booked | 63% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.1% against 1.0%). It has a lower share for osteoporosis (0.5% against 1.2%), chronic kidney disease (2.7% against 4.6%) and heart failure (0.6% against 1.1%). The practice's patients live in areas with an average deprivation score of 27.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.0 years for women and 77.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.3% | 14.3% |
| High blood pressure | All ages | 10.5% | 15.2% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Diabetes | 17+ yrs | 5.9% | 7.9% |
| Cancer | All ages | 3.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| Serious mental illness | All ages | 2.1% | 1.0% |
| COPD | All ages | 2.0% | 1.9% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.1% | 74.9% |
St Johns Way Medical Centre, 96 St Johns Way, London, N19 3RN. Phone: 020 7561 7265. Website: www.stjohnsway.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Rise Group Practice | 0.5 km | 83% |
| The Beaumont Practice | 0.5 km | 62% |
| Hanley Primary Care Centre | 0.7 km | 79% |
| Archway NHS Medical Centre | 0.7 km | 65% |
| Brookfield Park Surgery | 1.0 km | 87% |
- Partnership Primary Care Centre (70% overall experience good)
- The Northern Medical Centre (78% overall experience good)
- The Village Practice (87% overall experience good)
How do patients rate St Johns Way Medical Centre?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of St Johns Way Medical Centre as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at St Johns Way Medical Centre?
13,016 patients were registered in September 2026, down 1.3% on a year earlier.
What is St Johns Way Medical Centre's CQC rating?
Good overall, published in March 2017.
How many GPs does St Johns Way Medical Centre have?
6.8 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,917 patients per GP against 2,171 across England.
Are appointments at St Johns Way Medical Centre face to face?
33% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Johns Way Medical Centre's phone number?
020 7561 7265.