Kingsmead Healthcare, London: patient reviews and CQC rating
Kingsmead Healthcare is a GP practice in London with 5,000 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 2.2 full-time-equivalent qualified GPs, or 2,315 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kingsmead Healthcare
Its best result against England is the share who found it easy to get through to the practice by phone: 85%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 56%, against 58% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 67th of the 648 practices in London with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (96%). 88 patients answered the survey (response rate 12%).
| Survey question | Kingsmead Healthcare | North East London | England |
|---|---|---|---|
| Overall experience good | 89% | 71% | 77% |
| Easy to contact by phone | 85% | 55% | 57% |
| Easy to contact via the website | 56% | 53% | 58% |
| Easy to contact via the NHS App | 61% | 50% | 54% |
| Reception team helpful | 92% | 79% | 85% |
| Last contact good | 83% | 67% | 73% |
| Wait for appointment about right | 88% | 62% | 69% |
| Listened to well | 92% | 83% | 87% |
| Treated with care and concern | 90% | 82% | 86% |
| Confidence and trust in the clinician | 100% | 91% | 93% |
| Needs met | 97% | 87% | 90% |
In the Friends and Family Test for July 2026, 100% of 51 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Kingsmead Healthcare is Good, published in January 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,000 patients were registered at Kingsmead Healthcare in September 2026, down 4.7% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 2,315 patients per GP, close to the England figure of 2,171 and North East London's 2,551. The practice also has 0.6 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 1.6 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.2 | 2.2 |
From June 2026 to August 2026 the practice recorded 2,398 appointments a month, or 480 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 57% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Kingsmead Healthcare | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 480 | 456 | 510 |
| Face to face | 75% | 58% | 63% |
| Same day as booked | 57% | 46% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 8% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.8% against 1.0%), diabetes (11.3% against 7.9%) and chronic kidney disease (5.9% against 4.6%). It has a lower share for osteoporosis (0.2% against 1.2%), atrial fibrillation (0.8% against 2.2%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 35.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.9 years for women and 76.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.4% | 15.2% |
| Depression | 18+ yrs | 15.0% | 14.3% |
| Diabetes | 17+ yrs | 11.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Cancer | All ages | 2.6% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Serious mental illness | All ages | 1.8% | 1.0% |
| COPD | All ages | 1.5% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 55.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.9% | 74.9% |
Kingsmead Healthcare, 4 Kingsmead Way, London, E9 5QG. Phone: 020 8985 1930. Website: www.kingsmeadhealthcare.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Wick Health Centre | 0.5 km | 92% |
| The Lea Surgery | 0.7 km | 93% |
| Trowbridge Surgery | 0.8 km | 74% |
| Latimer Health Centre | 1.2 km | 85% |
| Lower Clapton General Practice | 1.2 km | 91% |
- Athena Medical Centre (91% overall experience good)
- Latimer Health Centre (85% overall experience good)
- Lower Clapton General Practice (91% overall experience good)
- The Lea Surgery (93% overall experience good)
How do patients rate Kingsmead Healthcare?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Kingsmead Healthcare as good, above the England figure of 77%. 85% found it easy to get through by phone.
How many patients are registered at Kingsmead Healthcare?
5,000 patients were registered in September 2026, down 4.7% on a year earlier.
What is Kingsmead Healthcare's CQC rating?
Good overall, published in January 2017.
How many GPs does Kingsmead Healthcare have?
2.2 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,315 patients per GP against 2,171 across England.
Are appointments at Kingsmead Healthcare face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kingsmead Healthcare's phone number?
020 8985 1930.