Island Medical Centre, London: patient reviews and CQC rating
Island Medical Centre is a GP practice in London with 17,141 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 1.5 full-time-equivalent qualified GPs, or 11,478 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Island Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 68%, above the England figure of 57%. Its weakest is the share who said the healthcare professional was good at listening to them: 79%, below the England figure of 87%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 425th of the 648 practices in London with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (69%). 103 patients answered the survey (response rate 10%).
| Survey question | Island Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 74% | 71% | 77% |
| Easy to contact by phone | 68% | 55% | 57% |
| Easy to contact via the website | 51% | 53% | 58% |
| Easy to contact via the NHS App | 56% | 50% | 54% |
| Reception team helpful | 89% | 79% | 85% |
| Last contact good | 69% | 67% | 73% |
| Wait for appointment about right | 62% | 62% | 69% |
| Listened to well | 79% | 83% | 87% |
| Treated with care and concern | 79% | 82% | 86% |
| Confidence and trust in the clinician | 89% | 91% | 93% |
| Needs met | 90% | 87% | 90% |
In the Friends and Family Test for July 2026, 84% of 110 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Island Medical Centre is Good, published in February 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,141 patients were registered at Island Medical Centre in September 2026, up 8.1% on a year earlier (England: down 1.1%).
4% of its patients are aged 65 or over, against 19% across England. With 1.5 full-time-equivalent qualified GPs, there are 11,478 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 1.0 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 1.5 | 1.5 |
| August 2026 | 1.5 | 1.5 |
From June 2026 to August 2026 the practice recorded 7,439 appointments a month, or 434 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 46% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Island Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 434 | 456 | 510 |
| Face to face | 58% | 58% | 63% |
| Same day as booked | 46% | 46% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 8% | 7% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), heart failure (0.1% against 1.1%) and dementia (0.1% against 0.8%). The practice's patients live in areas with an average deprivation score of 23.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.0 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 10.2% | 14.3% |
| High blood pressure | All ages | 5.0% | 15.2% |
| Diabetes | 17+ yrs | 3.7% | 7.9% |
| Asthma | 6+ yrs | 2.8% | 6.6% |
| Cancer | All ages | 1.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.4% | 4.6% |
| Coronary heart disease | All ages | 0.8% | 3.0% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| COPD | All ages | 0.5% | 1.9% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Learning disability | All ages | 0.2% | 0.6% |
| Epilepsy | 18+ yrs | 0.2% | 0.8% |
| Heart failure | All ages | 0.1% | 1.1% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 54.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 48.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 49.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.2% | 74.9% |
97% of the practice's patients live in the E14 postcode district. 98% live in Tower Hamlets, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| E14 | 16,488 | 97% |
Island Medical Centre, Roserton Street, London, E14 3PG. Phone: 020 7987 4231.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Island Health | 0.4 km | 55% |
| Barkantine Practice | 1.1 km | 46% |
| Docklands Medical Centre | 1.1 km | 75% |
| Gough Walk Practice | 1.3 km | 49% |
| Aberfeldy Practice, Aberfeldy Health & Wellbeing Centre | 1.6 km | 77% |
- Barkantine Practice (46% overall experience good)
- Docklands Medical Centre (75% overall experience good)
- Island Health (55% overall experience good)
How do patients rate Island Medical Centre?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Island Medical Centre as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at Island Medical Centre?
17,141 patients were registered in September 2026, up 8.1% on a year earlier.
What is Island Medical Centre's CQC rating?
Good overall, published in February 2017.
How many GPs does Island Medical Centre have?
1.5 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 11,478 patients per GP against 2,171 across England.
Are appointments at Island Medical Centre face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Island Medical Centre's phone number?
020 7987 4231.