Docklands Medical Centre, London: patient reviews and CQC rating
Docklands Medical Centre is a GP practice in London with 9,804 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in July 2019. It has 2.2 full-time-equivalent qualified GPs, or 4,403 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Docklands Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 66%, against 57% across England. Its weakest is the share who said the healthcare professional was good at listening to them: 78%, below the England figure of 87%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 411th of the 648 practices in London with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 17 points higher than in 2025 (58%). 90 patients answered the survey (response rate 11%).
| Survey question | Docklands Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 75% | 71% | 77% |
| Easy to contact by phone | 66% | 55% | 57% |
| Easy to contact via the website | 56% | 53% | 58% |
| Easy to contact via the NHS App | 58% | 50% | 54% |
| Reception team helpful | 82% | 79% | 85% |
| Last contact good | 69% | 67% | 73% |
| Wait for appointment about right | 63% | 62% | 69% |
| Listened to well | 78% | 83% | 87% |
| Treated with care and concern | 79% | 82% | 86% |
| Confidence and trust in the clinician | 95% | 91% | 93% |
| Needs met | 93% | 87% | 90% |
In the Friends and Family Test for July 2026, 79% of 92 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Docklands Medical Centre is Good, published in July 2019. All 5 key questions are rated Good. It held the same rating in the report before (March 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,804 patients were registered at Docklands Medical Centre in September 2026, down 8.7% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 4,403 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 2.7 nurses and 0.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 3.3 |
| August 2024 | 2.2 | 3.7 |
| August 2025 | 2.2 | 3.3 |
| August 2026 | 2.2 | 3.3 |
From June 2026 to August 2026 the practice recorded 4,588 appointments a month, or 468 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 39% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Docklands Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 468 | 456 | 510 |
| Face to face | 59% | 58% | 63% |
| Same day as booked | 39% | 46% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 8% | 7% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.0% against 0.6%), peripheral arterial disease (0.1% against 0.6%) and dementia (0.1% against 0.8%). The practice's patients live in areas with an average deprivation score of 20.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.6 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.8% | 14.3% |
| High blood pressure | All ages | 6.9% | 15.2% |
| Diabetes | 17+ yrs | 4.2% | 7.9% |
| Asthma | 6+ yrs | 3.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.2% | 4.6% |
| Cancer | All ages | 1.5% | 3.8% |
| Coronary heart disease | All ages | 1.2% | 3.0% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| COPD | All ages | 0.7% | 1.9% |
| Learning disability | All ages | 0.6% | 0.6% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Heart failure | All ages | 0.3% | 1.1% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Dementia | All ages | 0.1% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Palliative care | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.0% | 74.9% |
96% of the practice's patients live in the E14 postcode district. 98% live in Tower Hamlets, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| E14 | 9,726 | 96% |
Docklands Medical Centre, 100 Spindrift Avenue, London, E14 9WU. Phone: 020 7537 1444.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Island Health | 0.7 km | 55% |
| Grove Medical Centre | 1.0 km | 85% |
| Barkantine Practice | 1.1 km | 46% |
| Island Medical Centre | 1.1 km | 74% |
| Kingfisher Medical Practice | 1.2 km | 82% |
- Barkantine Practice (46% overall experience good)
- Island Health (55% overall experience good)
- Island Medical Centre (74% overall experience good)
How do patients rate Docklands Medical Centre?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Docklands Medical Centre as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at Docklands Medical Centre?
9,804 patients were registered in September 2026, down 8.7% on a year earlier.
What is Docklands Medical Centre's CQC rating?
Good overall, published in July 2019.
How many GPs does Docklands Medical Centre have?
2.2 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 4,403 patients per GP against 2,171 across England.
Are appointments at Docklands Medical Centre face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Docklands Medical Centre's phone number?
020 7537 1444.