15 Sefton Road, Liverpool: patient reviews and CQC rating
15 Sefton Road is a GP practice in Liverpool with 3,529 registered patients (September 2026). In the 2026 GP Patient Survey, 46% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). It has 0.9 full-time-equivalent qualified GPs, or 4,072 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about 15 Sefton Road
Its result closest to England is the share who said they were treated with care and concern: 77%, below the England figure of 86%. Its weakest is the share who found it easy to contact the practice through its website: 18%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 120th of the 121 practices in Liverpool with 50 or more responses. 23% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (52%). 182 patients answered the survey (response rate 29%).
| Survey question | 15 Sefton Road | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 46% | 78% | 77% |
| Easy to contact by phone | 23% | 57% | 57% |
| Easy to contact via the website | 18% | 55% | 58% |
| Easy to contact via the NHS App | 24% | 53% | 54% |
| Reception team helpful | 74% | 86% | 85% |
| Last contact good | 48% | 73% | 73% |
| Wait for appointment about right | 42% | 73% | 69% |
| Listened to well | 76% | 89% | 87% |
| Treated with care and concern | 77% | 87% | 86% |
| Confidence and trust in the clinician | 81% | 93% | 93% |
| Needs met | 80% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 63 responses rated the practice good or very good (England: 92%).
3,529 patients were registered at 15 Sefton Road in September 2026, down 2.5% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 0.9 full-time-equivalent qualified GPs, there are 4,072 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.6 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2025 | 1.1 | 1.1 |
| August 2026 | 0.9 | 0.9 |
From June 2026 to August 2026 the practice recorded 1,494 appointments a month, or 423 per 1,000 registered patients (England: 510). 44% were face to face (England: 63%). 28% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | 15 Sefton Road | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 423 | 492 | 510 |
| Face to face | 44% | 60% | 63% |
| Same day as booked | 28% | 48% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (9.1% against 4.6%), COPD (3.5% against 1.9%) and peripheral arterial disease (1.0% against 0.6%). The practice's patients live in areas with an average deprivation score of 32.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.1 years for women and 76.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.9% | 15.2% |
| Depression | 18+ yrs | 19.7% | 14.3% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 9.1% | 4.6% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Coronary heart disease | All ages | 4.9% | 3.0% |
| COPD | All ages | 3.5% | 1.9% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Heart failure | All ages | 1.3% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.9% | 74.9% |
15 Sefton Road, Doctors Surgery, Litherland, Liverpool, L21 9HA. Phone: 0151 928 4820.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Litherland Practice | 0.2 km | 50% |
| Bridge Road Medical Centre | 0.4 km | 73% |
| Rawson Road Surgery | 1.1 km | 74% |
| Ford Medical Practice | 1.1 km | 59% |
| Moore Street Medical Centre | 1.4 km | 65% |
How do patients rate 15 Sefton Road?
In the 2026 GP Patient Survey, 46% of patients described their overall experience of 15 Sefton Road as good, below the England figure of 77%. 23% found it easy to get through by phone.
How many patients are registered at 15 Sefton Road?
3,529 patients were registered in September 2026, down 2.5% on a year earlier.
How many GPs does 15 Sefton Road have?
0.9 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 4,072 patients per GP against 2,171 across England.
Are appointments at 15 Sefton Road face to face?
44% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is 15 Sefton Road's phone number?
0151 928 4820.