Litherland Practice, Liverpool: patient reviews and CQC rating
Litherland Practice is a GP practice in Liverpool with 8,564 registered patients (September 2026). In the 2026 GP Patient Survey, 50% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in December 2021. It has 2.6 full-time-equivalent qualified GPs, or 3,311 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Litherland Practice
Its result closest to England is the share who said their needs were met at their last appointment: 85%, below the England figure of 90%. Its weakest is the share who found it easy to contact the practice through its website: 17%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 118th of the 121 practices in Liverpool with 50 or more responses. 23% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (51%). 158 patients answered the survey (response rate 18%).
| Survey question | Litherland Practice | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 50% | 78% | 77% |
| Easy to contact by phone | 23% | 57% | 57% |
| Easy to contact via the website | 17% | 55% | 58% |
| Easy to contact via the NHS App | 20% | 53% | 54% |
| Reception team helpful | 75% | 86% | 85% |
| Last contact good | 45% | 73% | 73% |
| Wait for appointment about right | 54% | 73% | 69% |
| Listened to well | 72% | 89% | 87% |
| Treated with care and concern | 65% | 87% | 86% |
| Confidence and trust in the clinician | 86% | 93% | 93% |
| Needs met | 85% | 91% | 90% |
In the Friends and Family Test for July 2026, 86% of 111 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Litherland Practice is Good, published in December 2021. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,564 patients were registered at Litherland Practice in September 2026, down 0.9% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 3,311 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.6 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.6 | 0.6 |
| August 2024 | 0.3 | 0.3 |
| August 2025 | 2.2 | 2.2 |
| August 2026 | 2.6 | 2.6 |
From June 2026 to August 2026 the practice recorded 3,059 appointments a month, or 357 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 21% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Litherland Practice | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 357 | 492 | 510 |
| Face to face | 45% | 60% | 63% |
| Same day as booked | 21% | 48% | 45% |
| More than 28 days after booking | 6% | 4% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (27.6% against 14.3%), serious mental illness (1.5% against 1.0%) and COPD (2.6% against 1.9%). It has a lower share for dementia (0.3% against 0.8%), cancer (2.8% against 3.8%) and atrial fibrillation (1.7% against 2.2%). The practice's patients live in areas with an average deprivation score of 41.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.3 years for women and 75.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 27.6% | 14.3% |
| High blood pressure | All ages | 13.5% | 15.2% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Cancer | All ages | 2.8% | 3.8% |
| COPD | All ages | 2.6% | 1.9% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Heart failure | All ages | 1.3% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.1% | 74.9% |
Litherland Practice, Hatton Hill Road, Litherland, Liverpool, L21 9JN. Phone: 0151 475 4840.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| 15 Sefton Road | 0.2 km | 46% |
| Bridge Road Medical Centre | 0.6 km | 73% |
| Rawson Road Surgery | 1.0 km | 74% |
| Ford Medical Practice | 1.0 km | 59% |
| Dr Berni | 1.5 km | 86% |
How do patients rate Litherland Practice?
In the 2026 GP Patient Survey, 50% of patients described their overall experience of Litherland Practice as good, below the England figure of 77%. 23% found it easy to get through by phone.
How many patients are registered at Litherland Practice?
8,564 patients were registered in September 2026, down 0.9% on a year earlier.
What is Litherland Practice's CQC rating?
Good overall, published in December 2021.
How many GPs does Litherland Practice have?
2.6 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 3,311 patients per GP against 2,171 across England.
Are appointments at Litherland Practice face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Litherland Practice's phone number?
0151 475 4840.