The Westgate Practice, Lichfield: patient reviews and CQC rating
The Westgate Practice is a GP practice in Lichfield with 31,128 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in October 2019. It has 17.9 full-time-equivalent qualified GPs, or 1,743 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Westgate Practice
Its best result against England is the share who found it easy to contact the practice through its website: 71%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 43%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
43% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (63%). 114 patients answered the survey (response rate 30%).
| Survey question | The Westgate Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 72% | 80% | 77% |
| Easy to contact by phone | 43% | 63% | 57% |
| Easy to contact via the website | 71% | 59% | 58% |
| Easy to contact via the NHS App | 65% | 61% | 54% |
| Reception team helpful | 80% | 86% | 85% |
| Last contact good | 68% | 76% | 73% |
| Wait for appointment about right | 70% | 75% | 69% |
| Listened to well | 93% | 87% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 86% | 90% | 90% |
In the Friends and Family Test for July 2026, 85% of 164 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Westgate Practice is Good, published in October 2019. All 5 key questions are rated Good. It held the same rating in the report before (December 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
31,128 patients were registered at The Westgate Practice in September 2026, almost the same as a year earlier.
26% of its patients are aged 65 or over, against 19% across England. With 17.9 full-time-equivalent qualified GPs, there are 1,743 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 10.2 nurses and 12.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 17.0 | 20.0 |
| August 2024 | 16.5 | 20.8 |
| August 2025 | 17.2 | 19.8 |
| August 2026 | 17.9 | 20.8 |
From June 2026 to August 2026 the practice recorded 13,375 appointments a month, or 430 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 32% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
23% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Westgate Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 430 | 479 | 510 |
| Face to face | 61% | 66% | 63% |
| Same day as booked | 32% | 48% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.1% against 0.6%), atrial fibrillation (3.4% against 2.2%) and cancer (5.4% against 3.8%). It has a lower share for a learning disability (0.3% against 0.6%), peripheral arterial disease (0.4% against 0.6%) and depression (10.6% against 14.3%). The practice's patients live in areas with an average deprivation score of 10.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.6 years for women and 80.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.4% | 15.2% |
| Depression | 18+ yrs | 10.6% | 14.3% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Dementia | All ages | 1.1% | 0.8% |
| Palliative care | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.2% | 74.9% |
The Westgate Practice, Greenhill Health Centre, Church Street, Lichfield, WS13 6JL. Phone: 01543 416633.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Langton Medical Group | 1.8 km | 70% |
| Darwin Medical Practice | 5.5 km | 82% |
| Alrewas Surgery | 7.5 km | 88% |
| Salters Meadow Health Centre | 7.5 km | 79% |
| Parkside Medical Practice | 8.5 km | 87% |
- The Langton Medical Group (70% overall experience good)
How do patients rate The Westgate Practice?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of The Westgate Practice as good, against 77% across England. 43% found it easy to get through by phone.
How many patients are registered at The Westgate Practice?
31,128 patients were registered in September 2026, down 0.2% on a year earlier.
What is The Westgate Practice's CQC rating?
Good overall, published in October 2019.
How many GPs does The Westgate Practice have?
17.9 full-time-equivalent qualified GPs (25 qualified GPs by headcount), which is 1,743 patients per GP against 2,171 across England.
Are appointments at The Westgate Practice face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Westgate Practice's phone number?
01543 416633.