The Health Centre - Holmes Chapel, Holmes Chapel: patient reviews and CQC rating
The Health Centre - Holmes Chapel is a GP practice in Holmes Chapel with 13,016 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 6.5 full-time-equivalent qualified GPs, or 2,017 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Health Centre - Holmes Chapel
Its best result against England is the share who found it easy to contact the practice through its website: 86%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 43%, below the England figure of 57%. Of the 11 results in the table, 7 are above England and 1 below by more than the survey's margin of error, and 3 within it.
43% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (75%). 111 patients answered the survey (response rate 36%).
| Survey question | The Health Centre - Holmes Chapel | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 88% | 78% | 77% |
| Easy to contact by phone | 43% | 57% | 57% |
| Easy to contact via the website | 86% | 55% | 58% |
| Easy to contact via the NHS App | 74% | 53% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 89% | 73% | 73% |
| Wait for appointment about right | 79% | 73% | 69% |
| Listened to well | 92% | 89% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 827 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Health Centre - Holmes Chapel is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,016 patients were registered at The Health Centre - Holmes Chapel in September 2026, almost the same as a year earlier.
29% of its patients are aged 65 or over, against 19% across England. With 6.5 full-time-equivalent qualified GPs, there are 2,017 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 3.1 nurses and 3.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.7 | 9.4 |
| August 2024 | 8.0 | 11.0 |
| August 2025 | 6.9 | 7.7 |
| August 2026 | 6.5 | 8.6 |
From June 2026 to August 2026 the practice recorded 6,885 appointments a month, or 529 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 36% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Health Centre - Holmes Chapel | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 529 | 492 | 510 |
| Face to face | 65% | 60% | 63% |
| Same day as booked | 36% | 48% | 45% |
| More than 28 days after booking | 5% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.3% against 1.1%), osteoporosis (2.1% against 1.2%) and atrial fibrillation (3.7% against 2.2%). It has a lower share for serious mental illness (0.6% against 1.0%), a learning disability (0.4% against 0.6%) and COPD (1.5% against 1.9%). The practice's patients live in areas with an average deprivation score of 7.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.1 years for women and 82.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.8% | 15.2% |
| Depression | 18+ yrs | 15.7% | 14.3% |
| Chronic kidney disease | 18+ yrs | 7.4% | 4.6% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Cancer | All ages | 6.2% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| Heart failure | All ages | 2.3% | 1.1% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| COPD | All ages | 1.5% | 1.9% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.3% | 74.9% |
The Health Centre - Holmes Chapel, London Road, Holmes Chapel, CW4 7BB. Phone: 01477 533100. Website: www.holmeschapelhealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Waters Edge Medical Centre | 5.9 km | 78% |
| Oaklands | 6.1 km | 85% |
| Ashfields Primary Care Centre | 6.2 km | 87% |
| Chelford Surgery | 9.4 km | 99% |
| Willow Wood Surgery | 9.9 km | 87% |
- Dr C J Studds and Partners (75% overall experience good)
- Lawton House Surgery (81% overall experience good)
- Readesmoor Medical Group Practice (72% overall experience good)
How do patients rate The Health Centre - Holmes Chapel?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of The Health Centre - Holmes Chapel as good, above the England figure of 77%. 43% found it easy to get through by phone.
How many patients are registered at The Health Centre - Holmes Chapel?
13,016 patients were registered in September 2026, down 0.4% on a year earlier.
What is The Health Centre - Holmes Chapel's CQC rating?
Good overall, published in August 2016.
How many GPs does The Health Centre - Holmes Chapel have?
6.5 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,017 patients per GP against 2,171 across England.
Are appointments at The Health Centre - Holmes Chapel face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Health Centre - Holmes Chapel's phone number?
01477 533100.