Lawton House Surgery, Congleton: patient reviews and CQC rating
Lawton House Surgery is a GP practice in Congleton with 13,280 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 6.6 full-time-equivalent qualified GPs, or 2,024 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lawton House Surgery
Its best result against England is the share who said the healthcare professional was good at listening to them: 95%, above the England figure of 87%. Its weakest is the share who found it easy to get through to the practice by phone: 40%, below the England figure of 57%. Of the 11 results in the table, 4 are above England and 2 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 1st of the 3 practices in Congleton with 50 or more responses. 40% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (84%). 126 patients answered the survey (response rate 36%).
| Survey question | Lawton House Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 81% | 78% | 77% |
| Easy to contact by phone | 40% | 57% | 57% |
| Easy to contact via the website | 59% | 55% | 58% |
| Easy to contact via the NHS App | 51% | 53% | 54% |
| Reception team helpful | 76% | 86% | 85% |
| Last contact good | 73% | 73% | 73% |
| Wait for appointment about right | 76% | 73% | 69% |
| Listened to well | 95% | 89% | 87% |
| Treated with care and concern | 93% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 21 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lawton House Surgery is Good, published in March 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,280 patients were registered at Lawton House Surgery in September 2026, up 1.8% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 6.6 full-time-equivalent qualified GPs, there are 2,024 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 3.0 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.0 | 7.0 |
| August 2024 | 7.0 | 7.0 |
| August 2025 | 5.9 | 5.9 |
| August 2026 | 6.6 | 6.6 |
From June 2026 to August 2026 the practice recorded 3,625 appointments a month, or 273 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 23% took place on the day they were booked and 24% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Lawton House Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 273 | 492 | 510 |
| Face to face | 82% | 60% | 63% |
| Same day as booked | 23% | 48% | 45% |
| More than 28 days after booking | 24% | 4% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%), chronic kidney disease (6.6% against 4.6%) and atrial fibrillation (2.8% against 2.2%). It has a lower share for osteoporosis (0.6% against 1.2%) and a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 14.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.1 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.9% | 15.2% |
| Depression | 18+ yrs | 15.5% | 14.3% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.6% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| COPD | All ages | 2.2% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Palliative care | All ages | 1.0% | 0.6% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.9% | 74.9% |
Lawton House Surgery, Bromley Road, Congleton, CW12 1QG. Phone: 01260 275454.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr C J Studds and Partners | 0.4 km | 75% |
| Readesmoor Medical Group Practice | 0.7 km | 72% |
| Biddulph Valley Surgery | 5.5 km | 86% |
| biddulphdoctors | 5.5 km | 81% |
| Greenmoss Medical Centre | 6.8 km | 85% |
- Dr C J Studds and Partners (75% overall experience good)
- Readesmoor Medical Group Practice (72% overall experience good)
- The Health Centre - Holmes Chapel (88% overall experience good)
How do patients rate Lawton House Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Lawton House Surgery as good, against 77% across England. 40% found it easy to get through by phone.
How many patients are registered at Lawton House Surgery?
13,280 patients were registered in September 2026, up 1.8% on a year earlier.
What is Lawton House Surgery's CQC rating?
Good overall, published in March 2017.
How many GPs does Lawton House Surgery have?
6.6 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,024 patients per GP against 2,171 across England.
Are appointments at Lawton House Surgery face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lawton House Surgery's phone number?
01260 275454.