Chelford Surgery, Macclesfield: patient reviews and CQC rating
Chelford Surgery is a GP practice in Macclesfield with 4,771 registered patients (September 2026). In the 2026 GP Patient Survey, 99% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 4.3 full-time-equivalent qualified GPs, or 1,111 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chelford Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 92%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 100%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 1st of the 8 practices in Macclesfield with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (95%). 117 patients answered the survey (response rate 35%).
| Survey question | Chelford Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 99% | 78% | 77% |
| Easy to contact by phone | 86% | 57% | 57% |
| Easy to contact via the website | 92% | 55% | 58% |
| Easy to contact via the NHS App | 81% | 53% | 54% |
| Reception team helpful | 98% | 86% | 85% |
| Last contact good | 97% | 73% | 73% |
| Wait for appointment about right | 96% | 73% | 69% |
| Listened to well | 99% | 89% | 87% |
| Treated with care and concern | 98% | 87% | 86% |
| Confidence and trust in the clinician | 100% | 93% | 93% |
| Needs met | 99% | 91% | 90% |
CQC's overall rating for Chelford Surgery is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,771 patients were registered at Chelford Surgery in September 2026, up 1.7% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 4.3 full-time-equivalent qualified GPs, there are 1,111 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.6 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 3.4 |
| August 2024 | 3.5 | 4.6 |
| August 2025 | 3.5 | 4.3 |
| August 2026 | 4.3 | 5.4 |
From June 2026 to August 2026 the practice recorded 3,114 appointments a month, or 653 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 54% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
69% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Chelford Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 653 | 492 | 510 |
| Face to face | 53% | 60% | 63% |
| Same day as booked | 54% | 48% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.7% against 1.2%), heart failure (2.5% against 1.1%) and atrial fibrillation (4.1% against 2.2%). It has a lower share for serious mental illness (0.4% against 1.0%) and diabetes (6.2% against 7.9%). The practice's patients live in areas with an average deprivation score of 9.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.9 years for women and 82.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.3% | 15.2% |
| Depression | 18+ yrs | 13.7% | 14.3% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Cancer | All ages | 6.6% | 3.8% |
| Diabetes | 17+ yrs | 6.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Atrial fibrillation | All ages | 4.1% | 2.2% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Osteoporosis | 50+ yrs | 2.7% | 1.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 2.5% | 1.1% |
| COPD | All ages | 1.5% | 1.9% |
| Palliative care | All ages | 1.0% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.4% | 1.0% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 84.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 85.2% | 74.9% |
Chelford Surgery, Elmstead Road, Chelford, Macclesfield, SK11 9BS. Phone: 01625 861316. Website: www.chelfordsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| David Lewis GP service | 1.7 km | 97% |
| Alderley Edge Medical Practice | 4.3 km | 98% |
| Wilmslow Health Centre | 6.4 km | 81% |
| Kenmore Medical Centre | 6.4 km | 90% |
| Knutsford Medical Partnership | 7.3 km | 77% |
- Alderley Edge Medical Practice (98% overall experience good)
- David Lewis GP service (97% overall experience good)
- Handforth Health Centre (96% overall experience good)
- Kenmore Medical Centre (90% overall experience good)
- Wilmslow Health Centre (81% overall experience good)
How do patients rate Chelford Surgery?
In the 2026 GP Patient Survey, 99% of patients described their overall experience of Chelford Surgery as good, above the England figure of 77%. 86% found it easy to get through by phone.
How many patients are registered at Chelford Surgery?
4,771 patients were registered in September 2026, up 1.7% on a year earlier.
What is Chelford Surgery's CQC rating?
Good overall, published in July 2016.
How many GPs does Chelford Surgery have?
4.3 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,111 patients per GP against 2,171 across England.
Are appointments at Chelford Surgery face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chelford Surgery's phone number?
01625 861316.