Park Lane House Medical Centre, Macclesfield: patient reviews and CQC rating

What patients say about Park Lane House Medical Centre

Its best result against England is the share who found it easy to contact the practice using the NHS App: 83%, above the England figure of 54%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 88%, against 93% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.

On overall experience it is 2nd of the 8 practices in Macclesfield with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (95%). 108 patients answered the survey (response rate 35%).

In the Friends and Family Test for July 2026, 100% of 203 responses rated the practice good or very good (England: 92%).

CQC's overall rating for Park Lane House Medical Centre is Good, published in March 2015. All 5 key questions are rated Good.

10,372 patients were registered at Park Lane House Medical Centre in September 2026, up 2.0% on a year earlier (England: down 1.1%).

21% of its patients are aged 65 or over, against 19% across England. With 7.2 full-time-equivalent qualified GPs, there are 1,433 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 3.1 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).

From June 2026 to August 2026 the practice recorded 3,695 appointments a month, or 356 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 59% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).

62% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.

Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.7% against 1.2%), palliative or supportive care needs (0.9% against 0.6%) and peripheral arterial disease (0.8% against 0.6%). The practice's patients live in areas with an average deprivation score of 15.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.0 years for women and 78.8 for men (England: 83.0 and 79.1).

56% of the practice's patients live in the SK11 postcode district, and SK10 (44%). 100% live in Cheshire East, the council area the practice is in.

Park Lane House Medical Centre, Park Lane Surgery, Waters Green Medical Centre, Sunderland Street, Macclesfield, SK11 6JL. Phone: 01625 422893. Website: www.parklanehousesurgery.co.uk.