High Street Surgery, Macclesfield: patient reviews and CQC rating
High Street Surgery is a GP practice in Macclesfield with 6,706 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in June 2018. It has 5.0 full-time-equivalent qualified GPs, or 1,345 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about High Street Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 88%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 66%, against 69% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 7th of the 8 practices in Macclesfield with 50 or more responses. 88% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (83%). 104 patients answered the survey (response rate 30%).
| Survey question | High Street Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 82% | 78% | 77% |
| Easy to contact by phone | 88% | 57% | 57% |
| Easy to contact via the website | 55% | 55% | 58% |
| Easy to contact via the NHS App | 63% | 53% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 66% | 73% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
CQC's overall rating for High Street Surgery is Good, published in June 2018. All 5 key questions are rated Good. It held the same rating in the report before (January 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,706 patients were registered at High Street Surgery in September 2026, down 3.4% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 1,345 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.8 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.0 | 8.0 |
| August 2024 | 5.0 | 8.8 |
| August 2025 | 5.0 | 9.9 |
| August 2026 | 5.0 | 9.0 |
From June 2026 to August 2026 the practice recorded 2,675 appointments a month, or 399 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 45% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | High Street Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 399 | 492 | 510 |
| Face to face | 54% | 60% | 63% |
| Same day as booked | 45% | 48% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.2% against 1.2%), epilepsy (1.2% against 0.8%) and atrial fibrillation (3.3% against 2.2%). The practice's patients live in areas with an average deprivation score of 17.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.0 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.9% | 15.2% |
| Depression | 18+ yrs | 12.3% | 14.3% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Osteoporosis | 50+ yrs | 2.2% | 1.2% |
| COPD | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.4% | 74.9% |
High Street Surgery, High Street Surgery,, Waters Green Medical Centre, Sunderland Street, Macclesfield, SK11 6JL. Phone: 01625 423692. Website: www.highstreetsurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| South Park Surgery | 0.0 km | 86% |
| Cumberland House Surgery | 0.0 km | 88% |
| Vernova Healthcare - Waters Green Medical Centre | 0.0 km | – |
| Park Lane House Medical Centre | 0.0 km | 91% |
| Park Green Surgery | 0.0 km | 84% |
- Broken Cross Surgery (85% overall experience good)
- Cumberland House Surgery (88% overall experience good)
- Park Green Surgery (84% overall experience good)
- Park Lane House Medical Centre (91% overall experience good)
- South Park Surgery (86% overall experience good)
- Vernova Healthcare - Waters Green Medical Centre
How do patients rate High Street Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of High Street Surgery as good, against 77% across England. 88% found it easy to get through by phone.
How many patients are registered at High Street Surgery?
6,706 patients were registered in September 2026, down 3.4% on a year earlier.
What is High Street Surgery's CQC rating?
Good overall, published in June 2018.
How many GPs does High Street Surgery have?
5.0 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,345 patients per GP against 2,171 across England.
Are appointments at High Street Surgery face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is High Street Surgery's phone number?
01625 423692.