Broken Cross Surgery, Macclesfield: patient reviews and CQC rating
Broken Cross Surgery is a GP practice in Macclesfield with 5,933 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in February 2020. It has 3.3 full-time-equivalent qualified GPs, or 1,780 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Broken Cross Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 61%, against 69% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 5th of the 8 practices in Macclesfield with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (84%). 88 patients answered the survey (response rate 26%).
| Survey question | Broken Cross Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 85% | 78% | 77% |
| Easy to contact by phone | 79% | 57% | 57% |
| Easy to contact via the website | 52% | 55% | 58% |
| Easy to contact via the NHS App | 53% | 53% | 54% |
| Reception team helpful | 89% | 86% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 61% | 73% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 110 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Broken Cross Surgery is Good, published in February 2020. All 5 key questions are rated Good. It held the same rating in the report before (March 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,933 patients were registered at Broken Cross Surgery in September 2026, up 2.3% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 1,780 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.7 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 5.2 |
| August 2024 | 3.0 | 5.8 |
| August 2025 | 3.4 | 6.8 |
| August 2026 | 3.3 | 8.0 |
From June 2026 to August 2026 the practice recorded 2,062 appointments a month, or 347 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 41% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Broken Cross Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 347 | 492 | 510 |
| Face to face | 52% | 60% | 63% |
| Same day as booked | 41% | 48% | 45% |
| More than 28 days after booking | 5% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.2% against 0.6%), serious mental illness (1.6% against 1.0%) and peripheral arterial disease (0.9% against 0.6%). The practice's patients live in areas with an average deprivation score of 15.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.8 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.9% | 14.3% |
| High blood pressure | All ages | 18.0% | 15.2% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Palliative care | All ages | 1.2% | 0.6% |
| Dementia | All ages | 1.2% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.2% | 74.9% |
Broken Cross Surgery, Broken Cross Surgery, Waters Green Medical Centre, Sunderland Street, Macclesfield, SK11 6JL. Phone: 01625 617300. Website: www.brokencrosssurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| High Street Surgery | 0.0 km | 82% |
| South Park Surgery | 0.0 km | 86% |
| Cumberland House Surgery | 0.0 km | 88% |
| Vernova Healthcare - Waters Green Medical Centre | 0.0 km | – |
| Park Lane House Medical Centre | 0.0 km | 91% |
- Cumberland House Surgery (88% overall experience good)
- High Street Surgery (82% overall experience good)
- Park Green Surgery (84% overall experience good)
- Park Lane House Medical Centre (91% overall experience good)
- South Park Surgery (86% overall experience good)
- Vernova Healthcare - Waters Green Medical Centre
How do patients rate Broken Cross Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Broken Cross Surgery as good, against 77% across England. 79% found it easy to get through by phone.
How many patients are registered at Broken Cross Surgery?
5,933 patients were registered in September 2026, up 2.3% on a year earlier.
What is Broken Cross Surgery's CQC rating?
Good overall, published in February 2020.
How many GPs does Broken Cross Surgery have?
3.3 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,780 patients per GP against 2,171 across England.
Are appointments at Broken Cross Surgery face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Broken Cross Surgery's phone number?
01625 617300.