Park Practice, Eastbourne: patient reviews and CQC rating
Park Practice is a GP practice in Eastbourne with 13,268 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 8.9 full-time-equivalent qualified GPs, or 1,488 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Park Practice
Its result closest to England is the share who said they were treated with care and concern: 83%, against 86% across England. Its weakest is the share who found it easy to contact the practice through its website: 16%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 6th of the 8 practices in Eastbourne with 50 or more responses. 27% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (81%). 95 patients answered the survey (response rate 24%).
| Survey question | Park Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 73% | 78% | 77% |
| Easy to contact by phone | 27% | 55% | 57% |
| Easy to contact via the website | 16% | 59% | 58% |
| Easy to contact via the NHS App | 50% | 54% | 54% |
| Reception team helpful | 77% | 86% | 85% |
| Last contact good | 61% | 73% | 73% |
| Wait for appointment about right | 48% | 70% | 69% |
| Listened to well | 77% | 88% | 87% |
| Treated with care and concern | 83% | 88% | 86% |
| Confidence and trust in the clinician | 81% | 94% | 93% |
| Needs met | 78% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 476 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Park Practice is Good, published in June 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,268 patients were registered at Park Practice in September 2026, almost the same as a year earlier.
22% of its patients are aged 65 or over, against 19% across England. With 8.9 full-time-equivalent qualified GPs, there are 1,488 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 5.2 nurses and 4.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.6 | 9.3 |
| August 2024 | 7.6 | 10.2 |
| August 2025 | 9.7 | 10.5 |
| August 2026 | 8.9 | 8.9 |
From June 2026 to August 2026 the practice recorded 7,783 appointments a month, or 587 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 46% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Park Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 587 | 521 | 510 |
| Face to face | 57% | 58% | 63% |
| Same day as booked | 46% | 45% | 45% |
| More than 28 days after booking | 10% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%), chronic kidney disease (9.0% against 4.6%) and peripheral arterial disease (0.9% against 0.6%). The practice's patients live in areas with an average deprivation score of 27.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.8 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.5% | 14.3% |
| High blood pressure | All ages | 19.2% | 15.2% |
| Chronic kidney disease | 18+ yrs | 9.0% | 4.6% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Cancer | All ages | 5.3% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| COPD | All ages | 2.7% | 1.9% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Dementia | All ages | 1.2% | 0.8% |
| Learning disability | All ages | 1.2% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.9% | 74.9% |
Park Practice, Eastbourne Park Primary Care Centre, Broadwater Way, Eastbourne, BN22 9PQ. Phone: 01323 502200.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sovereign Practice | 2.3 km | 68% |
| Victoria Medical Centre | 2.5 km | 82% |
| Stone Cross Surgery | 2.6 km | 73% |
| Seaside Medical Centre | 2.6 km | 92% |
| Arlington Road Medical Practice | 3.0 km | 87% |
- Arlington Road Medical Practice (87% overall experience good)
- Seaside Medical Centre (92% overall experience good)
- The Lighthouse Medical Practice (70% overall experience good)
How do patients rate Park Practice?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Park Practice as good, against 77% across England. 27% found it easy to get through by phone.
How many patients are registered at Park Practice?
13,268 patients were registered in September 2026, down 0.1% on a year earlier.
What is Park Practice's CQC rating?
Good overall, published in June 2016.
How many GPs does Park Practice have?
8.9 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,488 patients per GP against 2,171 across England.
Are appointments at Park Practice face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Park Practice's phone number?
01323 502200.