Arlington Road Medical Practice, Eastbourne: patient reviews and CQC rating
Arlington Road Medical Practice is a GP practice in Eastbourne with 11,995 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in November 2018. It has 11.7 full-time-equivalent qualified GPs, or 1,024 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Arlington Road Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 72%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 45%, against 58% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 2nd of the 8 practices in Eastbourne with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (93%). 131 patients answered the survey (response rate 34%).
| Survey question | Arlington Road Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 87% | 78% | 77% |
| Easy to contact by phone | 72% | 55% | 57% |
| Easy to contact via the website | 45% | 59% | 58% |
| Easy to contact via the NHS App | 58% | 54% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 81% | 73% | 73% |
| Wait for appointment about right | 77% | 70% | 69% |
| Listened to well | 96% | 88% | 87% |
| Treated with care and concern | 96% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 712 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Arlington Road Medical Practice is Good, published in November 2018. All 5 key questions are rated Good. It held the same rating in the report before (April 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,995 patients were registered at Arlington Road Medical Practice in September 2026, up 1.2% on a year earlier (England: down 1.1%).
33% of its patients are aged 65 or over, against 19% across England. With 11.7 full-time-equivalent qualified GPs, there are 1,024 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.0 nurses and 7.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.5 | 13.6 |
| August 2024 | 12.4 | 16.8 |
| August 2025 | 16.1 | 20.7 |
| August 2026 | 11.7 | 17.5 |
From June 2026 to August 2026 the practice recorded 7,672 appointments a month, or 640 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 50% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Arlington Road Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 640 | 521 | 510 |
| Face to face | 53% | 58% | 63% |
| Same day as booked | 50% | 45% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.4% against 1.2%), atrial fibrillation (5.1% against 2.2%) and chronic kidney disease (9.9% against 4.6%). The practice's patients live in areas with an average deprivation score of 19.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.5 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.1% | 15.2% |
| Depression | 18+ yrs | 18.5% | 14.3% |
| Chronic kidney disease | 18+ yrs | 9.9% | 4.6% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Cancer | All ages | 7.1% | 3.8% |
| Atrial fibrillation | All ages | 5.1% | 2.2% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Osteoporosis | 50+ yrs | 3.4% | 1.2% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Dementia | All ages | 1.6% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.9% | 74.9% |
Arlington Road Medical Practice, The Surgery, 1 Arlington Road, Eastbourne, BN21 1DH. Phone: 01323 727531. Website: www.arlingtonroadsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Vita Healthcare - Grove Road Surgery | 0.1 km | 75% |
| The Lighthouse Medical Practice | 0.4 km | 70% |
| Seaside Medical Centre | 1.3 km | 92% |
| Victoria Medical Centre | 1.9 km | 82% |
| Sovereign Practice | 2.3 km | 68% |
- Park Practice (73% overall experience good)
- Seaside Medical Centre (92% overall experience good)
- The Lighthouse Medical Practice (70% overall experience good)
How do patients rate Arlington Road Medical Practice?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Arlington Road Medical Practice as good, above the England figure of 77%. 72% found it easy to get through by phone.
How many patients are registered at Arlington Road Medical Practice?
11,995 patients were registered in September 2026, up 1.2% on a year earlier.
What is Arlington Road Medical Practice's CQC rating?
Good overall, published in November 2018.
How many GPs does Arlington Road Medical Practice have?
11.7 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,024 patients per GP against 2,171 across England.
Are appointments at Arlington Road Medical Practice face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Arlington Road Medical Practice's phone number?
01323 727531.