Vita Healthcare - Grove Road Surgery, Eastbourne: patient reviews and CQC rating
Vita Healthcare - Grove Road Surgery is a GP practice in Eastbourne with 5,745 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). It has 2.7 full-time-equivalent qualified GPs, or 2,125 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Vita Healthcare - Grove Road Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 66%, against 54% across England. Its weakest is the share who said they were treated with care and concern: 78%, below the England figure of 86%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 4th of the 8 practices in Eastbourne with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (80%). 98 patients answered the survey (response rate 25%).
| Survey question | Vita Healthcare - Grove Road Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 75% | 78% | 77% |
| Easy to contact by phone | 66% | 55% | 57% |
| Easy to contact via the website | 67% | 59% | 58% |
| Easy to contact via the NHS App | 66% | 54% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 76% | 73% | 73% |
| Wait for appointment about right | 69% | 70% | 69% |
| Listened to well | 85% | 88% | 87% |
| Treated with care and concern | 78% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 87% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 139 responses rated the practice good or very good (England: 92%).
5,745 patients were registered at Vita Healthcare - Grove Road Surgery in September 2026, down 5.7% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 2,125 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 2.8 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 1.5 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 2,247 appointments a month, or 391 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 35% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Vita Healthcare - Grove Road Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 391 | 521 | 510 |
| Face to face | 77% | 58% | 63% |
| Same day as booked | 35% | 45% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 8% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.9% against 1.0%), atrial fibrillation (3.0% against 2.2%) and chronic kidney disease (6.0% against 4.6%). The practice's patients live in areas with an average deprivation score of 24.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.1 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.1% | 14.3% |
| High blood pressure | All ages | 14.4% | 15.2% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| COPD | All ages | 2.2% | 1.9% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Serious mental illness | All ages | 1.9% | 1.0% |
| Heart failure | All ages | 1.3% | 1.1% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Palliative care | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.6% | 74.9% |
Vita Healthcare - Grove Road Surgery, 59-63 Grove Road, Eastbourne, BN21 4TX. Phone: 01323 720606. Website: www.groveroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Arlington Road Medical Practice | 0.1 km | 87% |
| The Lighthouse Medical Practice | 0.3 km | 70% |
| Seaside Medical Centre | 1.3 km | 92% |
| Victoria Medical Centre | 2.0 km | 82% |
| Sovereign Practice | 2.3 km | 68% |
- Downlands Medical Centre (68% overall experience good)
- Manor Park Medical Centre (60% overall experience good)
- Victoria Medical Centre (82% overall experience good)
How do patients rate Vita Healthcare - Grove Road Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Vita Healthcare - Grove Road Surgery as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at Vita Healthcare - Grove Road Surgery?
5,745 patients were registered in September 2026, down 5.7% on a year earlier.
How many GPs does Vita Healthcare - Grove Road Surgery have?
2.7 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,125 patients per GP against 2,171 across England.
Are appointments at Vita Healthcare - Grove Road Surgery face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Vita Healthcare - Grove Road Surgery's phone number?
01323 720606.