Harbour Medical Practice, Eastbourne: patient reviews and CQC rating
Harbour Medical Practice is a GP practice in Eastbourne with 7,578 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in September 2017. It has 2.6 full-time-equivalent qualified GPs, or 2,915 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Harbour Medical Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 61%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 55%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 5th of the 8 practices in Eastbourne with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (64%). 114 patients answered the survey (response rate 30%).
| Survey question | Harbour Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 75% | 78% | 77% |
| Easy to contact by phone | 49% | 55% | 57% |
| Easy to contact via the website | 51% | 59% | 58% |
| Easy to contact via the NHS App | 61% | 54% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 64% | 73% | 73% |
| Wait for appointment about right | 55% | 70% | 69% |
| Listened to well | 82% | 88% | 87% |
| Treated with care and concern | 81% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 94% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 406 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Harbour Medical Practice is Good, published in September 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,578 patients were registered at Harbour Medical Practice in September 2026, up 4.4% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 2,915 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.7 nurses and 4.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 2.2 | 2.2 |
| August 2026 | 2.6 | 2.6 |
From June 2026 to August 2026 the practice recorded 5,295 appointments a month, or 699 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 34% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Harbour Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 699 | 521 | 510 |
| Face to face | 65% | 58% | 63% |
| Same day as booked | 34% | 45% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.2% against 0.8%), atrial fibrillation (3.3% against 2.2%) and stroke or TIA (2.7% against 1.9%). It has a lower share for a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 19.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.5 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.7% | 14.3% |
| High blood pressure | All ages | 18.4% | 15.2% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Cancer | All ages | 5.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 2.2% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Dementia | All ages | 1.2% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.2% | 74.9% |
Harbour Medical Practice, 1 Pacific Drive, Eastbourne, BN23 6DW. Phone: 01323 470370. Website: www.harbourmedicalpractice.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sovereign Practice | 2.8 km | 68% |
| Stone Cross Surgery | 3.4 km | 73% |
| Park Practice | 3.7 km | 73% |
| Seaside Medical Centre | 3.8 km | 92% |
| Vita Healthcare - Grove Road Surgery | 5.0 km | 75% |
- Sovereign Practice (68% overall experience good)
- Stone Cross Surgery (73% overall experience good)
How do patients rate Harbour Medical Practice?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Harbour Medical Practice as good, against 77% across England. 49% found it easy to get through by phone.
How many patients are registered at Harbour Medical Practice?
7,578 patients were registered in September 2026, up 4.4% on a year earlier.
What is Harbour Medical Practice's CQC rating?
Good overall, published in September 2017.
How many GPs does Harbour Medical Practice have?
2.6 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,915 patients per GP against 2,171 across England.
Are appointments at Harbour Medical Practice face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Harbour Medical Practice's phone number?
01323 470370.