Claypath and University Medical Group, Durham: patient reviews and CQC rating
Claypath and University Medical Group is a GP practice in Durham with 31,052 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 11.4 full-time-equivalent qualified GPs, or 2,716 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Claypath and University Medical Group
Its best result against England is the share who found it easy to get through to the practice by phone: 76%, above the England figure of 57%. Its weakest is the share who said they were treated with care and concern: 80%, below the England figure of 86%. Of the 11 results in the table, 2 are above England and 2 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 14th of the 15 practices in Durham with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (85%). 177 patients answered the survey (response rate 18%).
| Survey question | Claypath and University Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 74% | 80% | 77% |
| Easy to contact by phone | 76% | 62% | 57% |
| Easy to contact via the website | 60% | 59% | 58% |
| Easy to contact via the NHS App | 59% | 58% | 54% |
| Reception team helpful | 91% | 88% | 85% |
| Last contact good | 75% | 76% | 73% |
| Wait for appointment about right | 73% | 72% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 80% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 85% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 19 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Claypath and University Medical Group is Good, published in December 2016. One key question is rated differently: Effective Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Outstanding |
31,052 patients were registered at Claypath and University Medical Group in September 2026, down 0.5% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 11.4 full-time-equivalent qualified GPs, there are 2,716 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 6.8 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.6 | 16.0 |
| August 2024 | 11.4 | 15.6 |
| August 2025 | 11.4 | 15.9 |
| August 2026 | 11.4 | 18.3 |
From June 2026 to August 2026 the practice recorded 9,524 appointments a month, or 307 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 30% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Claypath and University Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 307 | 550 | 510 |
| Face to face | 76% | 68% | 63% |
| Same day as booked | 30% | 42% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a lower share of patients for a learning disability (0.1% against 0.6%), chronic kidney disease (1.2% against 4.6%) and COPD (0.5% against 1.9%). The practice's patients live in areas with an average deprivation score of 10.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.0 years for women and 76.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 8.5% | 14.3% |
| High blood pressure | All ages | 6.5% | 15.2% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| Diabetes | 17+ yrs | 2.5% | 7.9% |
| Cancer | All ages | 2.0% | 3.8% |
| Coronary heart disease | All ages | 1.4% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.2% | 4.6% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| COPD | All ages | 0.5% | 1.9% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Learning disability | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 52.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.4% | 74.9% |
Claypath and University Medical Group, 26 Gilesgate, Durham, DH1 1QW. Phone: 0191 374 6888. Website: www.claypathdoctors.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Chastleton Medical Group | 2.3 km | 84% |
| Belmont & Sherburn Medical Group | 2.6 km | 81% |
| Cheveley Park Medical Centre | 2.8 km | 91% |
| Dunelm Medical Practice | 4.5 km | 74% |
| The Medical Group | 5.2 km | 85% |
How do patients rate Claypath and University Medical Group?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Claypath and University Medical Group as good, against 77% across England. 76% found it easy to get through by phone.
How many patients are registered at Claypath and University Medical Group?
31,052 patients were registered in September 2026, down 0.5% on a year earlier.
What is Claypath and University Medical Group's CQC rating?
Good overall, published in December 2016.
How many GPs does Claypath and University Medical Group have?
11.4 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 2,716 patients per GP against 2,171 across England.
Are appointments at Claypath and University Medical Group face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Claypath and University Medical Group's phone number?
0191 374 6888.