Chastleton Medical Group, Durham: patient reviews and CQC rating
Chastleton Medical Group is a GP practice in Durham with 9,944 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 6.6 full-time-equivalent qualified GPs, or 1,512 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chastleton Medical Group
Its best result against England is the share who said the wait for their last appointment was about right: 83%, above the England figure of 69%. Its weakest is the share who found it easy to get through to the practice by phone: 53%, against 57% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 6th of the 15 practices in Durham with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (79%). 106 patients answered the survey (response rate 36%).
| Survey question | Chastleton Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 84% | 80% | 77% |
| Easy to contact by phone | 53% | 62% | 57% |
| Easy to contact via the website | 71% | 59% | 58% |
| Easy to contact via the NHS App | 54% | 58% | 54% |
| Reception team helpful | 91% | 88% | 85% |
| Last contact good | 85% | 76% | 73% |
| Wait for appointment about right | 83% | 72% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 367 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Chastleton Medical Group is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,944 patients were registered at Chastleton Medical Group in September 2026, down 3.5% on a year earlier (England: down 1.1%).
32% of its patients are aged 65 or over, against 19% across England. With 6.6 full-time-equivalent qualified GPs, there are 1,512 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 4.4 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.5 | 7.6 |
| August 2024 | 6.5 | 7.6 |
| August 2025 | 6.5 | 8.6 |
| August 2026 | 6.6 | 9.8 |
From June 2026 to August 2026 the practice recorded 5,629 appointments a month, or 566 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 29% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Chastleton Medical Group | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 566 | 550 | 510 |
| Face to face | 85% | 68% | 63% |
| Same day as booked | 29% | 42% | 45% |
| More than 28 days after booking | 11% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.4% against 0.8%), cancer (6.5% against 3.8%) and stroke or TIA (3.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 8.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.6 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.6% | 15.2% |
| Depression | 18+ yrs | 11.5% | 14.3% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Cancer | All ages | 6.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Coronary heart disease | All ages | 4.6% | 3.0% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| COPD | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Dementia | All ages | 1.4% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.3% | 74.9% |
99% of the practice's patients live in the DH1 postcode district. 100% live in County Durham, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| DH1 | 10,010 | 99% |
Chastleton Medical Group, Newton Drive, Durham, DH1 5BH. Phone: 0191 384 6171. Website: www.chastletonmedicalgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Claypath and University Medical Group | 2.3 km | 74% |
| Dunelm Medical Practice | 3.4 km | 74% |
| Sacriston Medical Centre | 3.7 km | 75% |
| Belmont & Sherburn Medical Group | 3.9 km | 81% |
| Cheveley Park Medical Centre | 4.1 km | 91% |
- Dunelm Medical Practice (74% overall experience good)
- The Medical Group (85% overall experience good)
How do patients rate Chastleton Medical Group?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Chastleton Medical Group as good, against 77% across England. 53% found it easy to get through by phone.
How many patients are registered at Chastleton Medical Group?
9,944 patients were registered in September 2026, down 3.5% on a year earlier.
What is Chastleton Medical Group's CQC rating?
Good overall, published in September 2016.
How many GPs does Chastleton Medical Group have?
6.6 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,512 patients per GP against 2,171 across England.
Are appointments at Chastleton Medical Group face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chastleton Medical Group's phone number?
0191 384 6171.