Dunelm Medical Practice, Durham: patient reviews and CQC rating
Dunelm Medical Practice is a GP practice in Durham with 14,168 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 7.5 full-time-equivalent qualified GPs, or 1,901 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dunelm Medical Practice
Its best result against England is the share who said the wait for their last appointment was about right: 77%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 52%, against 58% across England. With 132 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 13th of the 15 practices in Durham with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (77%). 132 patients answered the survey (response rate 28%).
| Survey question | Dunelm Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 74% | 80% | 77% |
| Easy to contact by phone | 54% | 62% | 57% |
| Easy to contact via the website | 52% | 59% | 58% |
| Easy to contact via the NHS App | 56% | 58% | 54% |
| Reception team helpful | 90% | 88% | 85% |
| Last contact good | 68% | 76% | 73% |
| Wait for appointment about right | 77% | 72% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 685 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dunelm Medical Practice is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,168 patients were registered at Dunelm Medical Practice in September 2026, down 2.4% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 7.5 full-time-equivalent qualified GPs, there are 1,901 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 5.5 nurses and 5.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.6 | 16.5 |
| August 2024 | 6.6 | 15.5 |
| August 2025 | 5.8 | 16.9 |
| August 2026 | 7.5 | 14.7 |
From June 2026 to August 2026 the practice recorded 9,051 appointments a month, or 639 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 57% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Dunelm Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 639 | 550 | 510 |
| Face to face | 63% | 68% | 63% |
| Same day as booked | 57% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.1% against 1.2%) and palliative or supportive care needs (1.0% against 0.6%). It has a lower share for chronic kidney disease (3.0% against 4.6%). The practice's patients live in areas with an average deprivation score of 21.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.2 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.9% | 15.2% |
| Depression | 18+ yrs | 16.5% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| COPD | All ages | 2.2% | 1.9% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Heart failure | All ages | 1.3% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Palliative care | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.7% | 74.9% |
Dunelm Medical Practice, Kelvin House Medical Centre, 1-2 Victor Terrace, Bearpark, Durham, DH7 7DG. Phone: 0191 373 2077. Website: www.dunelmmedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Browney House Surgery | 2.9 km | 79% |
| Chastleton Medical Group | 3.4 km | 84% |
| The Medical Group | 3.9 km | 85% |
| Sacriston Medical Centre | 4.1 km | 75% |
| Claypath and University Medical Group | 4.5 km | 74% |
- Chastleton Medical Group (84% overall experience good)
- The Medical Group (85% overall experience good)
How do patients rate Dunelm Medical Practice?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Dunelm Medical Practice as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at Dunelm Medical Practice?
14,168 patients were registered in September 2026, down 2.4% on a year earlier.
What is Dunelm Medical Practice's CQC rating?
Good overall, published in November 2016.
How many GPs does Dunelm Medical Practice have?
7.5 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,901 patients per GP against 2,171 across England.
Are appointments at Dunelm Medical Practice face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dunelm Medical Practice's phone number?
0191 373 2077.