Town Hall Surgery, Dukinfield: patient reviews and CQC rating
Town Hall Surgery is a GP practice in Dukinfield with 2,745 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in November 2018. It has 1.3 full-time-equivalent qualified GPs, or 2,145 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Town Hall Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 75%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 93%, against 93% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 2nd of the 3 practices in Dukinfield with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (79%). 96 patients answered the survey (response rate 18%).
| Survey question | Town Hall Surgery | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 87% | 79% | 77% |
| Easy to contact by phone | 75% | 63% | 57% |
| Easy to contact via the website | 61% | 61% | 58% |
| Easy to contact via the NHS App | 61% | 58% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 84% | 76% | 73% |
| Wait for appointment about right | 78% | 71% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 98 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Town Hall Surgery is Good, published in November 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,745 patients were registered at Town Hall Surgery in September 2026, down 4.7% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 1.3 full-time-equivalent qualified GPs, there are 2,145 patients per GP, close to the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 0.8 nurses and 0.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 1.3 | 1.3 |
| August 2025 | 1.3 | 1.3 |
| August 2026 | 1.3 | 1.3 |
From June 2026 to August 2026 the practice recorded 1,477 appointments a month, or 538 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 48% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Town Hall Surgery | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 538 | 445 | 510 |
| Face to face | 81% | 66% | 63% |
| Same day as booked | 48% | 44% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%), COPD (3.4% against 1.9%) and peripheral arterial disease (1.0% against 0.6%). The practice's patients live in areas with an average deprivation score of 34.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.4 years for women and 75.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.2% | 15.2% |
| Depression | 18+ yrs | 19.9% | 14.3% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| COPD | All ages | 3.4% | 1.9% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Palliative care | All ages | 1.3% | 0.6% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Learning disability | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.2% | 74.9% |
Town Hall Surgery, 112 King Street, Dukinfield, SK16 4LD. Phone: 0161 330 2125.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| King Street Medical Centre | 0.0 km | 90% |
| Dukinfield Medical Practice | 0.7 km | 76% |
| Ashton GP Service | 0.9 km | 63% |
| West End Medical Centre | 1.0 km | 81% |
| HT Practice | 1.2 km | 77% |
- Dr Christina Mary Greenhough (82% overall experience good)
- Grosvenor Medical Centre (90% overall experience good)
- King Street Medical Centre (90% overall experience good)
- Lockside Medical Centre (89% overall experience good)
- Millbrook Medical Practice (83% overall experience good)
- St Andrews House Medical Centre (94% overall experience good)
- Staveleigh Medical Centre (86% overall experience good)
- The Pike Practice (76% overall experience good)
How do patients rate Town Hall Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Town Hall Surgery as good, above the England figure of 77%. 75% found it easy to get through by phone.
How many patients are registered at Town Hall Surgery?
2,745 patients were registered in September 2026, down 4.7% on a year earlier.
What is Town Hall Surgery's CQC rating?
Good overall, published in November 2018.
How many GPs does Town Hall Surgery have?
1.3 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,145 patients per GP against 2,171 across England.
Are appointments at Town Hall Surgery face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Town Hall Surgery's phone number?
0161 330 2125.