West End Medical Centre, Ashton Under Lyne: patient reviews and CQC rating
West End Medical Centre is a GP practice in Ashton Under Lyne with 3,735 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in October 2023. It has 2.6 full-time-equivalent qualified GPs, or 1,419 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about West End Medical Centre
Its best result against England is the share who found the reception and administrative team helpful: 89%, against 85% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 36%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 11 practices in Ashton Under Lyne with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 16 points higher than in 2025 (65%). 114 patients answered the survey (response rate 21%).
| Survey question | West End Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 81% | 79% | 77% |
| Easy to contact by phone | 47% | 63% | 57% |
| Easy to contact via the website | 40% | 61% | 58% |
| Easy to contact via the NHS App | 36% | 58% | 54% |
| Reception team helpful | 89% | 86% | 85% |
| Last contact good | 67% | 76% | 73% |
| Wait for appointment about right | 67% | 71% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 1,572 responses rated the practice good or very good (England: 92%).
CQC's overall rating for West End Medical Centre is Good, published in October 2023. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (August 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
3,735 patients were registered at West End Medical Centre in September 2026, down 4.7% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 1,419 patients per GP, fewer than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 2.2 | 2.2 |
| August 2025 | 2.2 | 3.2 |
| August 2026 | 2.6 | 4.8 |
From June 2026 to August 2026 the practice recorded 1,907 appointments a month, or 511 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 31% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | West End Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 511 | 445 | 510 |
| Face to face | 79% | 66% | 63% |
| Same day as booked | 31% | 44% | 45% |
| More than 28 days after booking | 5% | 5% | 5% |
| Did not attend | 8% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.4% against 0.6%), COPD (4.4% against 1.9%) and peripheral arterial disease (1.1% against 0.6%). It has a lower share for osteoporosis (0.1% against 1.2%). The practice's patients live in areas with an average deprivation score of 43.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.0 years for women and 74.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.3% | 15.2% |
| Diabetes | 17+ yrs | 11.5% | 7.9% |
| Depression | 18+ yrs | 11.5% | 14.3% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Coronary heart disease | All ages | 5.4% | 3.0% |
| COPD | All ages | 4.4% | 1.9% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Palliative care | All ages | 1.4% | 0.6% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.2% | 74.9% |
West End Medical Centre, 98-102 Stockport Road, Ashton Under Lyne, OL7 0LH. Phone: 0161 339 5488. Website: www.westendmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| HT Practice | 0.3 km | 77% |
| Ashton GP Service | 0.7 km | 63% |
| King Street Medical Centre | 1.0 km | 90% |
| Town Hall Surgery | 1.0 km | 87% |
| Guide Bridge Medical Practice | 1.1 km | 61% |
- Albion Medical Practice (52% overall experience good)
- Ashton GP Service (63% overall experience good)
- Ashton Medical Group (69% overall experience good)
- Gordon Street Medical Centre (50% overall experience good)
- HT Practice (77% overall experience good)
- Stamford House Medical Centre (85% overall experience good)
- Waterloo Medical Centre (72% overall experience good)
How do patients rate West End Medical Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of West End Medical Centre as good, against 77% across England. 47% found it easy to get through by phone.
How many patients are registered at West End Medical Centre?
3,735 patients were registered in September 2026, down 4.7% on a year earlier.
What is West End Medical Centre's CQC rating?
Good overall, published in October 2023.
How many GPs does West End Medical Centre have?
2.6 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,419 patients per GP against 2,171 across England.
Are appointments at West End Medical Centre face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is West End Medical Centre's phone number?
0161 339 5488.