The Charlbury Medical Centre, Chipping Norton: patient reviews and CQC rating
The Charlbury Medical Centre is a GP practice in Chipping Norton with 4,996 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in May 2017. It has 2.2 full-time-equivalent qualified GPs, or 2,313 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Charlbury Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 69%, above the England figure of 57%. Its weakest is the share who described their overall experience of the practice as good: 74%, against 77% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 3rd of the 3 practices in Chipping Norton with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (67%). 124 patients answered the survey (response rate 37%).
| Survey question | The Charlbury Medical Centre | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 74% | 76% | 77% |
| Easy to contact by phone | 69% | 56% | 57% |
| Easy to contact via the website | 56% | 57% | 58% |
| Easy to contact via the NHS App | 63% | 53% | 54% |
| Reception team helpful | 88% | 84% | 85% |
| Last contact good | 78% | 72% | 73% |
| Wait for appointment about right | 70% | 69% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 94% | 90% | 90% |
CQC's overall rating for The Charlbury Medical Centre is Good, published in May 2017. All 5 key questions are rated Good. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,996 patients were registered at The Charlbury Medical Centre in September 2026, down 8.6% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 2,313 patients per GP, close to the England figure of 2,171 and Thames Valley's 2,121. The practice also has 1.2 nurses and 4.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 2.8 |
| August 2024 | 2.3 | 2.3 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 2.2 | 2.2 |
From June 2026 to August 2026 the practice recorded 3,255 appointments a month, or 652 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 47% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Charlbury Medical Centre | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 652 | 451 | 510 |
| Face to face | 63% | 60% | 63% |
| Same day as booked | 47% | 45% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (5.6% against 3.8%) and atrial fibrillation (3.3% against 2.2%). It has a lower share for COPD (1.3% against 1.9%) and diabetes (5.8% against 7.9%). The practice's patients live in areas with an average deprivation score of 10.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 87.1 years for women and 83.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.5% | 15.2% |
| Depression | 18+ yrs | 12.7% | 14.3% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Diabetes | 17+ yrs | 5.8% | 7.9% |
| Cancer | All ages | 5.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| COPD | All ages | 1.3% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 90.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.4% | 74.9% |
The Charlbury Medical Centre, Enstone Road, Charlbury, Chipping Norton, OX7 3PQ. Phone: 01608 811680. Website: www.charlburymedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wychwood Surgery | 8.0 km | 98% |
| Chipping Norton Health Centre | 8.7 km | 77% |
| Woodstock Surgery | 9.3 km | 86% |
| Windrush Medical Practice, Windrush Health Centre | 9.6 km | 81% |
| The Nuffield Practice | 9.8 km | 70% |
- Burford Surgery (89% overall experience good)
- Dr Matthews & Partner (68% overall experience good)
- The Broadshires Health Centre (78% overall experience good)
How do patients rate The Charlbury Medical Centre?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of The Charlbury Medical Centre as good, against 77% across England. 69% found it easy to get through by phone.
How many patients are registered at The Charlbury Medical Centre?
4,996 patients were registered in September 2026, down 8.6% on a year earlier.
What is The Charlbury Medical Centre's CQC rating?
Good overall, published in May 2017.
How many GPs does The Charlbury Medical Centre have?
2.2 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,313 patients per GP against 2,171 across England.
Are appointments at The Charlbury Medical Centre face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Charlbury Medical Centre's phone number?
01608 811680.