The Broadshires Health Centre, Carterton: patient reviews and CQC rating
The Broadshires Health Centre is a GP practice in Carterton with 12,473 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in August 2023. It has 4.5 full-time-equivalent qualified GPs, or 2,766 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Broadshires Health Centre
Its best result against England is the share who said their needs were met at their last appointment: 95%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 39%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
39% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (68%). 98 patients answered the survey (response rate 28%).
| Survey question | The Broadshires Health Centre | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 78% | 76% | 77% |
| Easy to contact by phone | 39% | 56% | 57% |
| Easy to contact via the website | 55% | 57% | 58% |
| Easy to contact via the NHS App | 51% | 53% | 54% |
| Reception team helpful | 78% | 84% | 85% |
| Last contact good | 69% | 72% | 73% |
| Wait for appointment about right | 65% | 69% | 69% |
| Listened to well | 83% | 88% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 95% | 90% | 90% |
In the Friends and Family Test for July 2026, 80% of 10 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Broadshires Health Centre is Good, published in August 2023. All 5 key questions are rated Good. It held the same rating in the report before (April 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,473 patients were registered at The Broadshires Health Centre in September 2026, up 1.7% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 2,766 patients per GP, more than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 4.8 nurses and 2.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.7 | 6.8 |
| August 2024 | 5.7 | 7.8 |
| August 2025 | 5.0 | 6.0 |
| August 2026 | 4.5 | 5.6 |
From June 2026 to August 2026 the practice recorded 5,978 appointments a month, or 479 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 54% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Broadshires Health Centre | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 479 | 451 | 510 |
| Face to face | 50% | 60% | 63% |
| Same day as booked | 54% | 45% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (23.8% against 14.3%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), coronary heart disease (1.9% against 3.0%) and COPD (1.5% against 1.9%). The practice's patients live in areas with an average deprivation score of 8.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.2 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 23.8% | 14.3% |
| High blood pressure | All ages | 13.4% | 15.2% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.9% | 74.9% |
The Broadshires Health Centre, Broadshires Way, Carterton, OX18 1JA. Phone: 01993 845600. Website: www.broadshireshealthcentre.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Matthews & Partner | 4.7 km | 68% |
| Burford Surgery | 5.9 km | 89% |
| Windrush Medical Practice, Windrush Health Centre | 7.2 km | 81% |
| The Nuffield Practice | 7.3 km | 70% |
| Cogges Surgery | 8.0 km | 82% |
- Burford Surgery (89% overall experience good)
- Dr Matthews & Partner (68% overall experience good)
- The Charlbury Medical Centre (74% overall experience good)
How do patients rate The Broadshires Health Centre?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of The Broadshires Health Centre as good, against 77% across England. 39% found it easy to get through by phone.
How many patients are registered at The Broadshires Health Centre?
12,473 patients were registered in September 2026, up 1.7% on a year earlier.
What is The Broadshires Health Centre's CQC rating?
Good overall, published in August 2023.
How many GPs does The Broadshires Health Centre have?
4.5 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,766 patients per GP against 2,171 across England.
Are appointments at The Broadshires Health Centre face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Broadshires Health Centre's phone number?
01993 845600.