Royal Primary Care Clay Cross, Chesterfield: patient reviews and CQC rating
Royal Primary Care Clay Cross is a GP practice in Chesterfield with 9,683 registered patients (September 2026). In the 2026 GP Patient Survey, 49% of its patients described their overall experience as good, below the England figure of 77% (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in May 2019. It has 0.8 full-time-equivalent qualified GPs, or 11,527 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Royal Primary Care Clay Cross
Its best result against England is the share who said their needs were met at their last appointment: 90%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 12%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 20th of the 20 practices in Chesterfield with 50 or more responses. 12% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (57%). 122 patients answered the survey (response rate 31%).
| Survey question | Royal Primary Care Clay Cross | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 49% | 76% | 77% |
| Easy to contact by phone | 12% | 51% | 57% |
| Easy to contact via the website | 24% | 53% | 58% |
| Easy to contact via the NHS App | 26% | 46% | 54% |
| Reception team helpful | 64% | 84% | 85% |
| Last contact good | 35% | 68% | 73% |
| Wait for appointment about right | 51% | 69% | 69% |
| Listened to well | 84% | 87% | 87% |
| Treated with care and concern | 81% | 86% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 90% | 90% | 90% |
In the Friends and Family Test for July 2026, 92% of 473 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Royal Primary Care Clay Cross is Good, published in May 2019. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (June 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,683 patients were registered at Royal Primary Care Clay Cross in September 2026, almost the same as a year earlier.
24% of its patients are aged 65 or over, against 19% across England. With 0.8 full-time-equivalent qualified GPs, there are 11,527 patients per GP, more than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 7.3 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.9 | 2.9 |
| August 2026 | 0.8 | 0.8 |
From June 2026 to August 2026 the practice recorded 5,716 appointments a month, or 590 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 44% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
25% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Royal Primary Care Clay Cross | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 590 | 523 | 510 |
| Face to face | 67% | 68% | 63% |
| Same day as booked | 44% | 39% | 45% |
| More than 28 days after booking | 15% | 9% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.1% against 1.2%), COPD (3.7% against 1.9%) and chronic kidney disease (8.9% against 4.6%). The practice's patients live in areas with an average deprivation score of 29.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.9 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.8% | 15.2% |
| Depression | 18+ yrs | 16.0% | 14.3% |
| Diabetes | 17+ yrs | 11.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.9% | 4.6% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Coronary heart disease | All ages | 4.7% | 3.0% |
| Cancer | All ages | 4.6% | 3.8% |
| COPD | All ages | 3.7% | 1.9% |
| Osteoporosis | 50+ yrs | 3.1% | 1.2% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.0% | 74.9% |
Royal Primary Care Clay Cross, Eldon Street, Clay Cross, Chesterfield, S45 9NR. Phone: 01246 866771. Website: www.rpcclaycross.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Clay Cross Medical Centre | 0.2 km | 62% |
| St Lawrence Road Surgery | 2.3 km | 68% |
| North Wingfield Medical Centre | 2.6 km | 90% |
| Ashover Medical Centre | 3.8 km | 79% |
| Wingerworth Medical Centre | 4.0 km | 97% |
- Clay Cross Medical Centre (62% overall experience good)
- Limes Medical Centre (73% overall experience good)
- North Wingfield Medical Centre (90% overall experience good)
- St Lawrence Road Surgery (68% overall experience good)
- Staffa Health (76% overall experience good)
- The Village Surgery (79% overall experience good)
- Wingerworth Medical Centre (97% overall experience good)
How do patients rate Royal Primary Care Clay Cross?
In the 2026 GP Patient Survey, 49% of patients described their overall experience of Royal Primary Care Clay Cross as good, below the England figure of 77%. 12% found it easy to get through by phone.
How many patients are registered at Royal Primary Care Clay Cross?
9,683 patients were registered in September 2026, down 0.4% on a year earlier.
What is Royal Primary Care Clay Cross's CQC rating?
Good overall, published in May 2019.
How many GPs does Royal Primary Care Clay Cross have?
0.8 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 11,527 patients per GP against 2,171 across England.
Are appointments at Royal Primary Care Clay Cross face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Royal Primary Care Clay Cross's phone number?
01246 866771.