Clay Cross Medical Centre, Chesterfield: patient reviews and CQC rating
Clay Cross Medical Centre is a GP practice in Chesterfield with 6,845 registered patients (September 2026). In the 2026 GP Patient Survey, 62% of its patients described their overall experience as good, below the England figure of 77% (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in July 2019. It has 1.5 full-time-equivalent qualified GPs, or 4,543 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Clay Cross Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 69%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 26%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 18th of the 20 practices in Chesterfield with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (73%). 105 patients answered the survey (response rate 30%).
| Survey question | Clay Cross Medical Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 62% | 76% | 77% |
| Easy to contact by phone | 45% | 51% | 57% |
| Easy to contact via the website | 26% | 53% | 58% |
| Easy to contact via the NHS App | 32% | 46% | 54% |
| Reception team helpful | 80% | 84% | 85% |
| Last contact good | 62% | 68% | 73% |
| Wait for appointment about right | 69% | 69% | 69% |
| Listened to well | 81% | 87% | 87% |
| Treated with care and concern | 74% | 86% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 87% | 90% | 90% |
In the Friends and Family Test for July 2026, 83% of 12 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Clay Cross Medical Centre is Good, published in July 2019. All 5 key questions are rated Good. It held the same rating in the report before (August 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,845 patients were registered at Clay Cross Medical Centre in September 2026, up 1.8% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 1.5 full-time-equivalent qualified GPs, there are 4,543 patients per GP, more than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 4.1 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.5 | 1.5 |
| August 2025 | 1.5 | 1.5 |
| August 2026 | 1.5 | 1.5 |
From June 2026 to August 2026 the practice recorded 3,170 appointments a month, or 463 per 1,000 registered patients (England: 510). 93% were face to face (England: 63%). 36% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
24% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Clay Cross Medical Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 463 | 523 | 510 |
| Face to face | 93% | 68% | 63% |
| Same day as booked | 36% | 39% | 45% |
| More than 28 days after booking | 11% | 9% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (9.5% against 4.6%), osteoporosis (2.3% against 1.2%) and COPD (3.6% against 1.9%). The practice's patients live in areas with an average deprivation score of 26.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.3 years for women and 77.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.0% | 15.2% |
| Depression | 18+ yrs | 16.5% | 14.3% |
| Diabetes | 17+ yrs | 12.4% | 7.9% |
| Asthma | 6+ yrs | 10.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 9.5% | 4.6% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Cancer | All ages | 3.8% | 3.8% |
| COPD | All ages | 3.6% | 1.9% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.9% | 74.9% |
Clay Cross Medical Centre, Bridge Street, Clay Cross, Chesterfield, S45 9NG. Phone: 01246 862237. Website: www.ClayCrossSurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Royal Primary Care Clay Cross | 0.2 km | 49% |
| St Lawrence Road Surgery | 2.1 km | 68% |
| North Wingfield Medical Centre | 2.4 km | 90% |
| Ashover Medical Centre | 3.9 km | 79% |
| Wingerworth Medical Centre | 4.0 km | 97% |
- Limes Medical Centre (73% overall experience good)
- North Wingfield Medical Centre (90% overall experience good)
- Royal Primary Care Clay Cross (49% overall experience good)
- St Lawrence Road Surgery (68% overall experience good)
- Staffa Health (76% overall experience good)
- The Village Surgery (79% overall experience good)
- Wingerworth Medical Centre (97% overall experience good)
How do patients rate Clay Cross Medical Centre?
In the 2026 GP Patient Survey, 62% of patients described their overall experience of Clay Cross Medical Centre as good, below the England figure of 77%. 45% found it easy to get through by phone.
How many patients are registered at Clay Cross Medical Centre?
6,845 patients were registered in September 2026, up 1.8% on a year earlier.
What is Clay Cross Medical Centre's CQC rating?
Good overall, published in July 2019.
How many GPs does Clay Cross Medical Centre have?
1.5 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 4,543 patients per GP against 2,171 across England.
Are appointments at Clay Cross Medical Centre face to face?
93% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Clay Cross Medical Centre's phone number?
01246 862237.