Staffa Health, Alfreton: patient reviews and CQC rating
Staffa Health is a GP practice in Alfreton with 17,182 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Derby and Derbyshire: 76%). The Care Quality Commission rates it Outstanding overall, in a report published in February 2023. It has 7.5 full-time-equivalent qualified GPs, or 2,301 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Staffa Health
Its best result against England is the share who found it easy to contact the practice through its website: 65%, against 58% across England. Its weakest is the share who said the wait for their last appointment was about right: 57%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 5th of the 6 practices in Alfreton with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (74%). 121 patients answered the survey (response rate 31%).
| Survey question | Staffa Health | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 76% | 76% | 77% |
| Easy to contact by phone | 51% | 51% | 57% |
| Easy to contact via the website | 65% | 53% | 58% |
| Easy to contact via the NHS App | 52% | 46% | 54% |
| Reception team helpful | 87% | 84% | 85% |
| Last contact good | 66% | 68% | 73% |
| Wait for appointment about right | 57% | 69% | 69% |
| Listened to well | 91% | 87% | 87% |
| Treated with care and concern | 90% | 86% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 94% | 90% | 90% |
In the Friends and Family Test for July 2026, 93% of 135 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Staffa Health is Outstanding, published in February 2023. 3 key questions are rated differently: Safe Good, Caring Good and Responsive Good. It held the same rating in the report before (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Outstanding |
17,182 patients were registered at Staffa Health in September 2026, almost the same as a year earlier.
23% of its patients are aged 65 or over, against 19% across England. With 7.5 full-time-equivalent qualified GPs, there are 2,301 patients per GP, close to the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 5.9 nurses and 6.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.2 | 13.6 |
| August 2024 | 6.2 | 11.3 |
| August 2025 | 6.8 | 12.8 |
| August 2026 | 7.5 | 13.9 |
From June 2026 to August 2026 the practice recorded 8,779 appointments a month, or 511 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 28% took place on the day they were booked and 16% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Staffa Health | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 511 | 523 | 510 |
| Face to face | 81% | 68% | 63% |
| Same day as booked | 28% | 39% | 45% |
| More than 28 days after booking | 16% | 9% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.7% against 1.1%), diabetes (12.0% against 7.9%) and COPD (2.9% against 1.9%). The practice's patients live in areas with an average deprivation score of 23.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.6 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.4% | 15.2% |
| Depression | 18+ yrs | 18.2% | 14.3% |
| Diabetes | 17+ yrs | 12.0% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.8% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| COPD | All ages | 2.9% | 1.9% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.5% | 74.9% |
Staffa Health, 3 Waverley Street, Tibshelf, Alfreton, DE55 5PS. Phone: 01773 309030. Website: www.staffahealth.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Brierley Park Medical Group | 3.3 km | 72% |
| The Village Surgery | 4.5 km | 79% |
| St Lawrence Road Surgery | 5.0 km | 68% |
| Woodlands Medical Practice | 5.0 km | 82% |
| North Wingfield Medical Centre | 5.3 km | 90% |
- Clay Cross Medical Centre (62% overall experience good)
- Limes Medical Centre (73% overall experience good)
- North Wingfield Medical Centre (90% overall experience good)
- Royal Primary Care Clay Cross (49% overall experience good)
- St Lawrence Road Surgery (68% overall experience good)
- The Village Surgery (79% overall experience good)
- Wingerworth Medical Centre (97% overall experience good)
How do patients rate Staffa Health?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Staffa Health as good, against 77% across England. 51% found it easy to get through by phone.
How many patients are registered at Staffa Health?
17,182 patients were registered in September 2026, down 0.5% on a year earlier.
What is Staffa Health's CQC rating?
Outstanding overall, published in February 2023.
How many GPs does Staffa Health have?
7.5 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 2,301 patients per GP against 2,171 across England.
Are appointments at Staffa Health face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Staffa Health's phone number?
01773 309030.