Pudding Pie Lane Surgery, Bristol: patient reviews and CQC rating
Pudding Pie Lane Surgery is a GP practice in Bristol with 46,319 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Bristol, North Somerset and South Gloucestershire: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2018. It has 39.7 full-time-equivalent qualified GPs, or 1,167 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pudding Pie Lane Surgery
Its best result against England is the share who found the reception and administrative team helpful: 89%, against 85% across England. Its weakest is the share who said the wait for their last appointment was about right: 60%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 52nd of the 65 practices in Bristol with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (72%). 182 patients answered the survey (response rate 35%).
| Survey question | Pudding Pie Lane Surgery | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 73% | 78% | 77% |
| Easy to contact by phone | 61% | 55% | 57% |
| Easy to contact via the website | 50% | 60% | 58% |
| Easy to contact via the NHS App | 48% | 54% | 54% |
| Reception team helpful | 89% | 86% | 85% |
| Last contact good | 71% | 73% | 73% |
| Wait for appointment about right | 60% | 67% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 88% | 90% | 90% |
CQC's overall rating for Pudding Pie Lane Surgery is Good, published in August 2018. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (October 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
46,319 patients were registered at Pudding Pie Lane Surgery in September 2026, almost the same as a year earlier.
24% of its patients are aged 65 or over, against 19% across England. With 39.7 full-time-equivalent qualified GPs, there are 1,167 patients per GP, fewer than the England figure of 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. The practice also has 33.8 nurses and 30.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 38.1 | 40.0 |
| August 2024 | 40.9 | 42.6 |
| August 2025 | 39.9 | 43.8 |
| August 2026 | 39.7 | 43.7 |
From June 2026 to August 2026 the practice recorded 29,566 appointments a month, or 638 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 49% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Pudding Pie Lane Surgery | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 638 | 459 | 510 |
| Face to face | 68% | 65% | 63% |
| Same day as booked | 49% | 38% | 45% |
| More than 28 days after booking | 4% | 5% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.2% against 2.2%), dementia (1.1% against 0.8%) and cancer (5.2% against 3.8%). It has a lower share for a learning disability (0.4% against 0.6%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 12.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.2 years for women and 81.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.2% | 15.2% |
| Depression | 18+ yrs | 15.9% | 14.3% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Cancer | All ages | 5.2% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| COPD | All ages | 2.4% | 1.9% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Heart failure | All ages | 1.3% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.6% | 74.9% |
28% of the practice's patients live in the BS22 postcode district, followed by BS49 (27%), BS21 (17%) and BS40 (12%). 99% live in North Somerset, the council area the practice is in.
Pudding Pie Lane Surgery, Pudding Pie Lane, Langford, Bristol, BS40 5EL. Phone: 01934 839820. Website: www.mendipvale.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Winscombe Family Practice | 4.3 km | 84% |
| Axbridge & Wedmore Medical Practice | 6.6 km | 70% |
| Cheddar Medical Centre | 7.5 km | 84% |
| Stafford Medical Group | 9.0 km | 71% |
| The Cedars Surgery | 9.9 km | 71% |
How do patients rate Pudding Pie Lane Surgery?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Pudding Pie Lane Surgery as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Pudding Pie Lane Surgery?
46,319 patients were registered in September 2026, down 0.0% on a year earlier.
What is Pudding Pie Lane Surgery's CQC rating?
Good overall, published in August 2018.
How many GPs does Pudding Pie Lane Surgery have?
39.7 full-time-equivalent qualified GPs (51 qualified GPs by headcount), which is 1,167 patients per GP against 2,171 across England.
Are appointments at Pudding Pie Lane Surgery face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pudding Pie Lane Surgery's phone number?
01934 839820.