New Otley Road Medical Practice, Bradford: patient reviews and CQC rating
New Otley Road Medical Practice is a GP practice in Bradford with 11,815 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in August 2023. It has 3.6 full-time-equivalent qualified GPs, or 3,258 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about New Otley Road Medical Practice
Its best result against England is the share who said the wait for their last appointment was about right: 72%, against 69% across England. Its weakest is the share who described their last contact with the practice as good: 55%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 31st of the 42 practices in Bradford with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (65%). 78 patients answered the survey (response rate 8%).
| Survey question | New Otley Road Medical Practice | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 65% | 76% | 77% |
| Easy to contact by phone | 59% | 53% | 57% |
| Easy to contact via the website | 43% | 54% | 58% |
| Easy to contact via the NHS App | 45% | 52% | 54% |
| Reception team helpful | 75% | 84% | 85% |
| Last contact good | 55% | 70% | 73% |
| Wait for appointment about right | 72% | 70% | 69% |
| Listened to well | 75% | 87% | 87% |
| Treated with care and concern | 73% | 85% | 86% |
| Confidence and trust in the clinician | 81% | 92% | 93% |
| Needs met | 92% | 90% | 90% |
In the Friends and Family Test for July 2026, 78% of 49 responses rated the practice good or very good (England: 92%).
CQC's overall rating for New Otley Road Medical Practice is Good, published in August 2023. All 5 key questions are rated Good. It held the same rating in the report before (November 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,815 patients were registered at New Otley Road Medical Practice in September 2026, almost the same as a year earlier.
7% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 3,258 patients per GP, more than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 3.0 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 2.6 | 2.6 |
| August 2025 | 3.5 | 3.5 |
| August 2026 | 3.6 | 3.6 |
From June 2026 to August 2026 the practice recorded 7,366 appointments a month, or 623 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 70% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
25% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | New Otley Road Medical Practice | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 623 | 579 | 510 |
| Face to face | 55% | 66% | 63% |
| Same day as booked | 70% | 45% | 45% |
| More than 28 days after booking | 2% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%) and diabetes (12.1% against 7.9%). It has a lower share for atrial fibrillation (0.6% against 2.2%), palliative or supportive care needs (0.2% against 0.6%) and cancer (1.3% against 3.8%). The practice's patients live in areas with an average deprivation score of 55.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.4 years for women and 73.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 12.1% | 7.9% |
| High blood pressure | All ages | 9.2% | 15.2% |
| Depression | 18+ yrs | 8.6% | 14.3% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Cancer | All ages | 1.3% | 3.8% |
| COPD | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Learning disability | All ages | 0.9% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 50.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 39.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.8% | 74.9% |
New Otley Road Medical Practice, Hillside Bridge, 4 Butler Street West, Bradford, BD3 0BS. Phone: 01274 033888. Website: www.hillsidebridgepractice.nhs.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Primrose Surgery | 0.0 km | 55% |
| Farrow Medical Centre | 0.5 km | 80% |
| Bevan House | 0.9 km | 84% |
| Valley View Surgery | 1.1 km | 61% |
| Dr Poonam Jha | 1.1 km | 69% |
- Bradford Student Health Service (75% overall experience good)
- Clarendon Medical Centre (68% overall experience good)
- Dr I.M. Raja & Partner (91% overall experience good)
- Dr Ishtiaq Gilkar (60% overall experience good)
- Frizinghall Medical Centre (79% overall experience good)
- Grange Medical Centre (45% overall experience good)
- Kensington Street Surgery Practice (86% overall experience good)
- Park Grange Medical Centre (77% overall experience good)
- Thornbury Medical Practice (57% overall experience good)
How do patients rate New Otley Road Medical Practice?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of New Otley Road Medical Practice as good, below the England figure of 77%. 59% found it easy to get through by phone.
How many patients are registered at New Otley Road Medical Practice?
11,815 patients were registered in September 2026, up 0.2% on a year earlier.
What is New Otley Road Medical Practice's CQC rating?
Good overall, published in August 2023.
How many GPs does New Otley Road Medical Practice have?
3.6 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 3,258 patients per GP against 2,171 across England.
Are appointments at New Otley Road Medical Practice face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is New Otley Road Medical Practice's phone number?
01274 033888.