Dr Poonam Jha, Bradford: patient reviews and CQC rating
Dr Poonam Jha is a GP practice in Bradford with 3,096 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 2.3 full-time-equivalent qualified GPs, or 1,362 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Poonam Jha
Its best result against England is the share who found it easy to contact the practice using the NHS App: 60%, against 54% across England. Its weakest is the share who found it easy to contact the practice through its website: 45%, against 58% across England. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 20th of the 42 practices in Bradford with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (74%). 100 patients answered the survey (response rate 12%).
| Survey question | Dr Poonam Jha | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 69% | 76% | 77% |
| Easy to contact by phone | 48% | 53% | 57% |
| Easy to contact via the website | 45% | 54% | 58% |
| Easy to contact via the NHS App | 60% | 52% | 54% |
| Reception team helpful | 83% | 84% | 85% |
| Last contact good | 70% | 70% | 73% |
| Wait for appointment about right | 71% | 70% | 69% |
| Listened to well | 80% | 87% | 87% |
| Treated with care and concern | 75% | 85% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 84% | 90% | 90% |
In the Friends and Family Test for July 2026, 82% of 55 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Poonam Jha is Good, published in January 2024. All 5 key questions are rated Good. It held the same rating in the report before (February 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,096 patients were registered at Dr Poonam Jha in September 2026, down 3.1% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 1,362 patients per GP, fewer than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 0.1 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 2.3 | 2.3 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 2.3 | 2.3 |
From June 2026 to August 2026 the practice recorded 2,526 appointments a month, or 816 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 39% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Dr Poonam Jha | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 816 | 579 | 510 |
| Face to face | 87% | 66% | 63% |
| Same day as booked | 39% | 45% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.4% against 0.6%) and diabetes (15.1% against 7.9%). It has a lower share for atrial fibrillation (0.9% against 2.2%) and cancer (1.9% against 3.8%). The practice's patients live in areas with an average deprivation score of 47.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.3 years for women and 74.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.8% | 14.3% |
| Diabetes | 17+ yrs | 15.1% | 7.9% |
| High blood pressure | All ages | 14.6% | 15.2% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| COPD | All ages | 2.1% | 1.9% |
| Cancer | All ages | 1.9% | 3.8% |
| Learning disability | All ages | 1.4% | 0.6% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 52.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.5% | 74.9% |
Dr Poonam Jha, Undercliffe Health Care Centre, 17 Lowther Street, Bradford, BD2 4RA. Phone: 01274 634989. Website: www.peelparksurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Valley View Surgery | 0.0 km | 61% |
| Dr J Sullivan & Partners | 0.3 km | 80% |
| Farrow Medical Centre | 0.9 km | 80% |
| Primrose Surgery | 1.1 km | 55% |
| New Otley Road Medical Practice | 1.1 km | 65% |
- Bevan House (84% overall experience good)
- Dr Syed Hamdani (81% overall experience good)
- Moor Park Medical Practice (75% overall experience good)
- Primrose Surgery (55% overall experience good)
- The Avicenna Medical Practice (69% overall experience good)
- The Bradford Moor Practice (63% overall experience good)
- Valley View Surgery (61% overall experience good)
How do patients rate Dr Poonam Jha?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Dr Poonam Jha as good, against 77% across England. 48% found it easy to get through by phone.
How many patients are registered at Dr Poonam Jha?
3,096 patients were registered in September 2026, down 3.1% on a year earlier.
What is Dr Poonam Jha's CQC rating?
Good overall, published in January 2024.
How many GPs does Dr Poonam Jha have?
2.3 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,362 patients per GP against 2,171 across England.
Are appointments at Dr Poonam Jha face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Poonam Jha's phone number?
01274 634989.