Primrose Surgery, Bradford: patient reviews and CQC rating

What patients say about Primrose Surgery

Its result closest to England is the share who said their needs were met at their last appointment: 83%, below the England figure of 90%. Its weakest is the share who described their last contact with the practice as good: 41%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.

On overall experience it is 40th of the 42 practices in Bradford with 50 or more responses. 32% found it easy to get through by phone (England: 57%). The overall experience result is 17 points lower than in 2025 (72%). 92 patients answered the survey (response rate 10%).

In the Friends and Family Test for July 2026, 90% of 116 responses rated the practice good or very good (England: 92%).

CQC's overall rating for Primrose Surgery is Good, published in October 2018. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2017).

5,764 patients were registered at Primrose Surgery in September 2026, down 2.8% on a year earlier (England: down 1.1%).

5% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 2,550 patients per GP, more than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 0.2 nurses and 0.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).

From June 2026 to August 2026 the practice recorded 3,618 appointments a month, or 628 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 54% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).

14% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.

Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%) and diabetes (14.8% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), dementia (0.1% against 0.8%) and atrial fibrillation (0.5% against 2.2%). The practice's patients live in areas with an average deprivation score of 58.4 (England: 21.8; higher is more deprived).

Life expectancy for its patients' neighbourhoods is 78.0 years for women and 72.7 for men (England: 83.0 and 79.1).

73% of the practice's patients live in the BD3 postcode district, followed by BD2 (10%), BD1 (7%) and BD4 (4%). 98% live in Bradford, the council area the practice is in.

Primrose Surgery, Primrose Surgery Hillside Bridge Health Care Centre, 4 Butler Street West, Bradford, BD3 0BS. Phone: 01274 729602. Website: www.theprimrosesurgery.nhs.uk.