University Medical Practice, Birmingham: patient reviews and CQC rating
University Medical Practice is a GP practice in Birmingham with 14,262 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 4.4 full-time-equivalent qualified GPs, or 3,241 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about University Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 74%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 27%, below the England figure of 54%. Of the 11 results in the table, 2 are above England and 2 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 99th of the 171 practices in Birmingham with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (83%). 109 patients answered the survey (response rate 11%).
| Survey question | University Medical Practice | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 74% | 73% | 77% |
| Easy to contact by phone | 74% | 51% | 57% |
| Easy to contact via the website | 40% | 51% | 58% |
| Easy to contact via the NHS App | 27% | 51% | 54% |
| Reception team helpful | 88% | 81% | 85% |
| Last contact good | 75% | 68% | 73% |
| Wait for appointment about right | 81% | 68% | 69% |
| Listened to well | 81% | 84% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 76 responses rated the practice good or very good (England: 92%).
CQC's overall rating for University Medical Practice is Good, published in April 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,262 patients were registered at University Medical Practice in September 2026, down 1.0% on a year earlier (England: down 1.1%).
5% of its patients are aged 65 or over, against 19% across England. With 4.4 full-time-equivalent qualified GPs, there are 3,241 patients per GP, more than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 1.6 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.1 | 13.6 |
| August 2024 | 5.1 | 11.0 |
| August 2025 | 5.3 | 12.3 |
| August 2026 | 4.4 | 9.5 |
From June 2026 to August 2026 the practice recorded 4,419 appointments a month, or 310 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 48% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | University Medical Practice | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 310 | 532 | 510 |
| Face to face | 66% | 62% | 63% |
| Same day as booked | 48% | 50% | 45% |
| More than 28 days after booking | 5% | 3% | 5% |
| Did not attend | 4% | 6% | 4% |
Compared with England, the practice has a lower share of patients for peripheral arterial disease (0.0% against 0.6%), COPD (0.1% against 1.9%) and dementia (0.1% against 0.8%). The practice's patients live in areas with an average deprivation score of 14.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.7 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 7.3% | 14.3% |
| High blood pressure | All ages | 3.8% | 15.2% |
| Asthma | 6+ yrs | 3.1% | 6.6% |
| Diabetes | 17+ yrs | 1.8% | 7.9% |
| Cancer | All ages | 0.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 0.8% | 4.6% |
| Coronary heart disease | All ages | 0.7% | 3.0% |
| Atrial fibrillation | All ages | 0.5% | 2.2% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Stroke and TIA | All ages | 0.4% | 1.9% |
| Epilepsy | 18+ yrs | 0.2% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Heart failure | All ages | 0.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.2% | 0.8% |
| Learning disability | All ages | 0.1% | 0.6% |
| COPD | All ages | 0.1% | 1.9% |
| Palliative care | All ages | 0.1% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Peripheral arterial disease | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 47.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.7% | 74.9% |
University Medical Practice, University Medical Centre, Birmingham, B15 2QU. Phone: 0121 687 3055. Website: www.theump.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Harborne Medical Practice | 0.6 km | 79% |
| Bournbrook Varsity Medical Centre | 1.3 km | 72% |
| OHP-Lordswood House Medical Practice | 1.6 km | 77% |
| Selly Park Surgery | 2.0 km | 87% |
| OHP - Selly Oak Health Centre | 2.0 km | 67% |
- Bournbrook Varsity Medical Centre (72% overall experience good)
- Harborne Medical Practice (79% overall experience good)
- Sherwood House Medical Practice (94% overall experience good)
How do patients rate University Medical Practice?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of University Medical Practice as good, against 77% across England. 74% found it easy to get through by phone.
How many patients are registered at University Medical Practice?
14,262 patients were registered in September 2026, down 1.0% on a year earlier.
What is University Medical Practice's CQC rating?
Good overall, published in April 2017.
How many GPs does University Medical Practice have?
4.4 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,241 patients per GP against 2,171 across England.
Are appointments at University Medical Practice face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is University Medical Practice's phone number?
0121 687 3055.