Modality Hillcrest Surgery, Birmingham: patient reviews and CQC rating
Modality Hillcrest Surgery is a GP practice in Birmingham with 4,988 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in October 2017. It has 3.0 full-time-equivalent qualified GPs, or 1,673 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Modality Hillcrest Surgery
Its result closest to England is the share who found the reception and administrative team helpful: 84%, against 85% across England. Its weakest is the share who found it easy to get through to the practice by phone: 44%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 127th of the 171 practices in Birmingham with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (65%). 101 patients answered the survey (response rate 16%).
| Survey question | Modality Hillcrest Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 67% | 73% | 77% |
| Easy to contact by phone | 44% | 51% | 57% |
| Easy to contact via the website | 45% | 51% | 58% |
| Easy to contact via the NHS App | 43% | 51% | 54% |
| Reception team helpful | 84% | 81% | 85% |
| Last contact good | 64% | 68% | 73% |
| Wait for appointment about right | 63% | 68% | 69% |
| Listened to well | 76% | 84% | 87% |
| Treated with care and concern | 77% | 84% | 86% |
| Confidence and trust in the clinician | 81% | 92% | 93% |
| Needs met | 83% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 12 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Modality Hillcrest Surgery is Good, published in October 2017. One key question is rated differently: Responsive Requires Improvement.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
4,988 patients were registered at Modality Hillcrest Surgery in September 2026, down 4.5% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 1,673 patients per GP, fewer than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 1.5 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 2.7 |
| August 2024 | 1.6 | 2.7 |
| August 2025 | 1.6 | 2.7 |
| August 2026 | 3.0 | 4.0 |
From June 2026 to August 2026 the practice recorded 2,356 appointments a month, or 472 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 35% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Modality Hillcrest Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 472 | 532 | 510 |
| Face to face | 67% | 62% | 63% |
| Same day as booked | 35% | 50% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 9% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.6% against 1.0%), COPD (2.9% against 1.9%) and diabetes (11.1% against 7.9%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 43.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.9 years for women and 75.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.4% | 15.2% |
| Depression | 18+ yrs | 14.4% | 14.3% |
| Diabetes | 17+ yrs | 11.1% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Cancer | All ages | 3.0% | 3.8% |
| COPD | All ages | 2.9% | 1.9% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 51.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.3% | 74.9% |
Modality Hillcrest Surgery, 9 Twickenham Road, Birmingham, B44 0NN. Phone: 0121 817 3540. Website: www.modalitypartnership.nhs.uk/locations/hillcrest-twickenham-road.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Deedar Singh Bhomra | 0.8 km | 86% |
| The Dove Medical Practice | 1.1 km | 75% |
| OHP - College Road Surgery | 1.1 km | 75% |
| Kingstanding Circle Surgery | 1.5 km | 91% |
| Cotmore Surgery | 2.0 km | 96% |
- Dr Deedar Singh Bhomra (86% overall experience good)
- Dr Manoj Prasad (89% overall experience good)
- Kingstanding Circle Surgery (91% overall experience good)
- Perry Park Surgery (82% overall experience good)
- Tudor Practice Stockland Green Limited (82% overall experience good)
How do patients rate Modality Hillcrest Surgery?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Modality Hillcrest Surgery as good, below the England figure of 77%. 44% found it easy to get through by phone.
How many patients are registered at Modality Hillcrest Surgery?
4,988 patients were registered in September 2026, down 4.5% on a year earlier.
What is Modality Hillcrest Surgery's CQC rating?
Good overall, published in October 2017.
How many GPs does Modality Hillcrest Surgery have?
3.0 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,673 patients per GP against 2,171 across England.
Are appointments at Modality Hillcrest Surgery face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Modality Hillcrest Surgery's phone number?
0121 817 3540.