Dr Sahota's Practice (The Medical Centre), West Drayton: patient reviews and CQC rating
Dr Sahota's Practice (The Medical Centre) is a GP practice in West Drayton with 10,820 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in December 2023. It has 1.1 full-time-equivalent qualified GPs, or 10,144 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Sahota's Practice (The Medical Centre)
Its best result against England is the share who found it easy to contact the practice using the NHS App: 69%, against 54% across England. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 76%, below the England figure of 93%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 3rd of the 4 practices in West Drayton with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (59%). 95 patients answered the survey (response rate 15%).
| Survey question | Dr Sahota's Practice (The Medical Centre) | West and North London | England |
|---|---|---|---|
| Overall experience good | 69% | 75% | 77% |
| Easy to contact by phone | 54% | 62% | 57% |
| Easy to contact via the website | 67% | 57% | 58% |
| Easy to contact via the NHS App | 69% | 54% | 54% |
| Reception team helpful | 79% | 83% | 85% |
| Last contact good | 76% | 73% | 73% |
| Wait for appointment about right | 69% | 68% | 69% |
| Listened to well | 72% | 86% | 87% |
| Treated with care and concern | 71% | 84% | 86% |
| Confidence and trust in the clinician | 76% | 92% | 93% |
| Needs met | 83% | 89% | 90% |
CQC's overall rating for Dr Sahota's Practice (The Medical Centre) is Requires Improvement, published in December 2023. All 5 key questions are rated Requires Improvement. Its previous overall rating was Good (February 2017).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Requires Improvement |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
10,820 patients were registered at Dr Sahota's Practice (The Medical Centre) in September 2026, down 3.4% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 10,144 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.0 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 1.1 | 1.1 |
From June 2026 to August 2026 the practice recorded 5,273 appointments a month, or 487 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 50% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Dr Sahota's Practice (The Medical Centre) | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 487 | 469 | 510 |
| Face to face | 58% | 60% | 63% |
| Same day as booked | 50% | 48% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.3% against 0.6%) and heart failure (0.6% against 1.1%). The practice's patients live in areas with an average deprivation score of 29.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.0 years for women and 76.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.0% | 14.3% |
| High blood pressure | All ages | 12.6% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 4.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Cancer | All ages | 2.5% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| COPD | All ages | 1.2% | 1.9% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.3% | 74.9% |
Dr Sahota's Practice (The Medical Centre), The Medical Centre, 6 The Green, West Drayton, UB7 7PJ. Phone: 01895 442026.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr GS Chana's Practice | 0.9 km | 68% |
| The High Street Practice | 0.9 km | 71% |
| Dr V Paramanathan's Practice | 1.2 km | 72% |
| Church Road Surgery | 2.7 km | 70% |
| Shakespeare Health Centre | 2.8 km | 69% |
- Dr GS Chana's Practice (68% overall experience good)
- Dr S Johal & Partner (73% overall experience good)
- Dr V Paramanathan's Practice (72% overall experience good)
- The High Street Practice (71% overall experience good)
How do patients rate Dr Sahota's Practice (The Medical Centre)?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Dr Sahota's Practice (The Medical Centre) as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at Dr Sahota's Practice (The Medical Centre)?
10,820 patients were registered in September 2026, down 3.4% on a year earlier.
What is Dr Sahota's Practice (The Medical Centre)'s CQC rating?
Requires Improvement overall, published in December 2023.
How many GPs does Dr Sahota's Practice (The Medical Centre) have?
1.1 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 10,144 patients per GP against 2,171 across England.
Are appointments at Dr Sahota's Practice (The Medical Centre) face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Sahota's Practice (The Medical Centre)'s phone number?
01895 442026.