Dr GS Chana's Practice, West Drayton: patient reviews and CQC rating
Dr GS Chana's Practice is a GP practice in West Drayton with 16,248 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 3.2 full-time-equivalent qualified GPs, or 5,015 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr GS Chana's Practice
Its best result against England is the share who found it easy to contact the practice through its website: 70%, above the England figure of 58%. Its weakest is the share who described their overall experience of the practice as good: 68%, below the England figure of 77%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 4 practices in West Drayton with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (68%). 100 patients answered the survey (response rate 13%).
| Survey question | Dr GS Chana's Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 68% | 75% | 77% |
| Easy to contact by phone | 51% | 62% | 57% |
| Easy to contact via the website | 70% | 57% | 58% |
| Easy to contact via the NHS App | 54% | 54% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 74% | 73% | 73% |
| Wait for appointment about right | 74% | 68% | 69% |
| Listened to well | 85% | 86% | 87% |
| Treated with care and concern | 78% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
CQC's overall rating for Dr GS Chana's Practice is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,248 patients were registered at Dr GS Chana's Practice in September 2026, down 2.5% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 5,015 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.2 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 3.2 |
| August 2024 | 3.2 | 3.2 |
| August 2025 | 3.2 | 3.2 |
| August 2026 | 3.2 | 3.2 |
From June 2026 to August 2026 the practice recorded 5,714 appointments a month, or 352 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 46% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 11% of booked patients did not attend.
| Measure | Dr GS Chana's Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 352 | 469 | 510 |
| Face to face | 77% | 60% | 63% |
| Same day as booked | 46% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 11% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.3% against 1.2%), a learning disability (1.0% against 0.6%) and serious mental illness (1.4% against 1.0%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), cancer (1.8% against 3.8%) and atrial fibrillation (1.1% against 2.2%). The practice's patients live in areas with an average deprivation score of 28.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.8 years for women and 76.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.4% | 15.2% |
| Depression | 18+ yrs | 17.0% | 14.3% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Osteoporosis | 50+ yrs | 3.3% | 1.2% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Cancer | All ages | 1.8% | 3.8% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| COPD | All ages | 1.3% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Learning disability | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 51.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 53.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.3% | 74.9% |
Dr GS Chana's Practice, 20-22 High Street, Yiewsley, West Drayton, UB7 7DP. Phone: 01895 435377. Website: www.yiewsleyfamilypractice.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The High Street Practice | 0.0 km | 71% |
| Dr V Paramanathan's Practice | 0.3 km | 72% |
| Dr Sahota's Practice (The Medical Centre) | 0.9 km | 69% |
| Church Road Surgery | 1.9 km | 70% |
| Dr Sashi Shashikanth | 2.0 km | 70% |
- Dr S Johal & Partner (73% overall experience good)
- Dr Sahota's Practice (The Medical Centre) (69% overall experience good)
- Dr V Paramanathan's Practice (72% overall experience good)
- The High Street Practice (71% overall experience good)
How do patients rate Dr GS Chana's Practice?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Dr GS Chana's Practice as good, below the England figure of 77%. 51% found it easy to get through by phone.
How many patients are registered at Dr GS Chana's Practice?
16,248 patients were registered in September 2026, down 2.5% on a year earlier.
What is Dr GS Chana's Practice's CQC rating?
Good overall, published in November 2016.
How many GPs does Dr GS Chana's Practice have?
3.2 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 5,015 patients per GP against 2,171 across England.
Are appointments at Dr GS Chana's Practice face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr GS Chana's Practice's phone number?
01895 435377.