The High Street Practice, West Drayton: patient reviews and CQC rating
The High Street Practice is a GP practice in West Drayton with 7,529 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 3.3 full-time-equivalent qualified GPs, or 2,310 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The High Street Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who described their overall experience of the practice as good: 71%, against 77% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 2nd of the 4 practices in West Drayton with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (78%). 116 patients answered the survey (response rate 16%).
| Survey question | The High Street Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 71% | 75% | 77% |
| Easy to contact by phone | 70% | 62% | 57% |
| Easy to contact via the website | 53% | 57% | 58% |
| Easy to contact via the NHS App | 49% | 54% | 54% |
| Reception team helpful | 91% | 83% | 85% |
| Last contact good | 80% | 73% | 73% |
| Wait for appointment about right | 70% | 68% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
CQC's overall rating for The High Street Practice is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,529 patients were registered at The High Street Practice in September 2026, down 5.5% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 2,310 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 1.0 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 3.3 | 3.3 |
From June 2026 to August 2026 the practice recorded 3,534 appointments a month, or 469 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 40% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | The High Street Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 469 | 469 | 510 |
| Face to face | 71% | 60% | 63% |
| Same day as booked | 40% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a lower share of patients for atrial fibrillation (0.9% against 2.2%), heart failure (0.5% against 1.1%) and chronic kidney disease (2.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 28.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.1 years for women and 77.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.8% | 15.2% |
| Depression | 18+ yrs | 11.9% | 14.3% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Cancer | All ages | 2.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| COPD | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Heart failure | All ages | 0.5% | 1.1% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.1% | 74.9% |
The High Street Practice, 20 High Street, Yiewsley, West Drayton, UB7 7DP. Phone: 01895 422292. Website: www.highstreetpractice.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr GS Chana's Practice | 0.0 km | 68% |
| Dr V Paramanathan's Practice | 0.3 km | 72% |
| Dr Sahota's Practice (The Medical Centre) | 0.9 km | 69% |
| Church Road Surgery | 1.9 km | 70% |
| Dr Sashi Shashikanth | 2.0 km | 70% |
- Dr GS Chana's Practice (68% overall experience good)
- Dr S Johal & Partner (73% overall experience good)
- Dr Sahota's Practice (The Medical Centre) (69% overall experience good)
- Dr V Paramanathan's Practice (72% overall experience good)
How do patients rate The High Street Practice?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of The High Street Practice as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at The High Street Practice?
7,529 patients were registered in September 2026, down 5.5% on a year earlier.
What is The High Street Practice's CQC rating?
Good overall, published in March 2017.
How many GPs does The High Street Practice have?
3.3 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,310 patients per GP against 2,171 across England.
Are appointments at The High Street Practice face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The High Street Practice's phone number?
01895 422292.