Pinfold Medical, Walsall: patient reviews and CQC rating
Pinfold Medical is a GP practice in Walsall with 9,649 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in November 2021. It has 3.7 full-time-equivalent qualified GPs, or 2,594 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pinfold Medical
Its best result against England is the share who found it easy to get through to the practice by phone: 63%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 34%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 30th of the 40 practices in Walsall with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (68%). 102 patients answered the survey (response rate 23%).
| Survey question | Pinfold Medical | Black Country | England |
|---|---|---|---|
| Overall experience good | 72% | 74% | 77% |
| Easy to contact by phone | 63% | 53% | 57% |
| Easy to contact via the website | 34% | 54% | 58% |
| Easy to contact via the NHS App | 42% | 54% | 54% |
| Reception team helpful | 79% | 81% | 85% |
| Last contact good | 65% | 68% | 73% |
| Wait for appointment about right | 51% | 65% | 69% |
| Listened to well | 84% | 85% | 87% |
| Treated with care and concern | 77% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 203 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Pinfold Medical is Good, published in November 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,649 patients were registered at Pinfold Medical in September 2026, up 4.7% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 2,594 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 2.0 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.1 | 6.1 |
| August 2024 | 6.1 | 6.1 |
| August 2025 | 3.5 | 3.5 |
| August 2026 | 3.7 | 3.7 |
From June 2026 to August 2026 the practice recorded 6,220 appointments a month, or 645 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 51% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Pinfold Medical | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 645 | 561 | 510 |
| Face to face | 80% | 64% | 63% |
| Same day as booked | 51% | 51% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.2% against 0.6%), COPD (4.0% against 1.9%) and coronary heart disease (4.8% against 3.0%). The practice's patients live in areas with an average deprivation score of 40.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.8 years for women and 76.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.4% | 14.3% |
| High blood pressure | All ages | 17.1% | 15.2% |
| Diabetes | 17+ yrs | 10.6% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Coronary heart disease | All ages | 4.8% | 3.0% |
| COPD | All ages | 4.0% | 1.9% |
| Cancer | All ages | 3.3% | 3.8% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Palliative care | All ages | 2.2% | 0.6% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Heart failure | All ages | 1.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.2% | 74.9% |
Pinfold Medical, Field Road, Bloxwich, Walsall, WS3 3JP. Phone: 01922 775134. Website: www.gpwalsall.co.uk/allsaints.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bloxwich Medical Practice | 0.0 km | 91% |
| St Mary's Surgery | 0.0 km | 86% |
| Dr Amanullah Shamsher Khan | 0.0 km | 90% |
| Dr N Pillai and Dr L Nair | 0.0 km | 80% |
| Harden Blakenall Medical Centre | 1.0 km | 71% |
- Birchills Health Centre (89% overall experience good)
- Bloxwich Medical Practice (91% overall experience good)
- Dr Amanullah Shamsher Khan (90% overall experience good)
- Dr N Pillai and Dr L Nair (80% overall experience good)
- Dr's P L & S Kaul and Dr G K Gill (79% overall experience good)
- Harden Blakenall Medical Centre (71% overall experience good)
- Lower Farm Health Centre (74% overall experience good)
- Mossley Fields Surgery (76% overall experience good)
- St Mary's Surgery (86% overall experience good)
How do patients rate Pinfold Medical?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Pinfold Medical as good, against 77% across England. 63% found it easy to get through by phone.
How many patients are registered at Pinfold Medical?
9,649 patients were registered in September 2026, up 4.7% on a year earlier.
What is Pinfold Medical's CQC rating?
Good overall, published in November 2021.
How many GPs does Pinfold Medical have?
3.7 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,594 patients per GP against 2,171 across England.
Are appointments at Pinfold Medical face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pinfold Medical's phone number?
01922 775134.