The Village Green Surgery, Wallsend: patient reviews and CQC rating
The Village Green Surgery is a GP practice in Wallsend with 12,825 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Outstanding overall, in a report published in August 2015. It has 7.4 full-time-equivalent qualified GPs, or 1,738 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Village Green Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 77%, above the England figure of 54%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 1st of the 3 practices in Wallsend with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (90%). 111 patients answered the survey (response rate 28%).
| Survey question | The Village Green Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 93% | 80% | 77% |
| Easy to contact by phone | 74% | 62% | 57% |
| Easy to contact via the website | 78% | 59% | 58% |
| Easy to contact via the NHS App | 77% | 58% | 54% |
| Reception team helpful | 97% | 88% | 85% |
| Last contact good | 86% | 76% | 73% |
| Wait for appointment about right | 80% | 72% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 294 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Village Green Surgery is Outstanding, published in August 2015. 3 key questions are rated differently: Safe Good, Caring Good and Responsive Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Outstanding |
12,825 patients were registered at The Village Green Surgery in September 2026, almost the same as a year earlier.
19% of its patients are aged 65 or over, against 19% across England. With 7.4 full-time-equivalent qualified GPs, there are 1,738 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 2.3 nurses and 4.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.9 | 11.2 |
| August 2024 | 7.5 | 11.3 |
| August 2025 | 7.5 | 11.3 |
| August 2026 | 7.4 | 11.9 |
From June 2026 to August 2026 the practice recorded 6,031 appointments a month, or 470 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 39% took place on the day they were booked and 13% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Village Green Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 470 | 550 | 510 |
| Face to face | 72% | 68% | 63% |
| Same day as booked | 39% | 42% | 45% |
| More than 28 days after booking | 13% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.2% against 1.2%), a learning disability (1.0% against 0.6%) and COPD (2.9% against 1.9%). The practice's patients live in areas with an average deprivation score of 27.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.8 years for women and 77.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.1% | 14.3% |
| High blood pressure | All ages | 19.0% | 15.2% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| COPD | All ages | 2.9% | 1.9% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Osteoporosis | 50+ yrs | 2.2% | 1.2% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Learning disability | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.6% | 74.9% |
The Village Green Surgery, The Green, Wallsend, NE28 6BB. Phone: 0191 295 8500. Website: www.villagegreensurgery-wallsend.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hadrian Health Centre | 0.7 km | 79% |
| Bewicke Medical Centre | 1.9 km | 71% |
| Benfield Park Medical Group | 2.2 km | 86% |
| Victoria Medical Centre | 2.5 km | 87% |
| Ellison View Surgery | 2.5 km | 62% |
- Bewicke Medical Centre (71% overall experience good)
- Hadrian Health Centre (79% overall experience good)
How do patients rate The Village Green Surgery?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of The Village Green Surgery as good, above the England figure of 77%. 74% found it easy to get through by phone.
How many patients are registered at The Village Green Surgery?
12,825 patients were registered in September 2026, down 0.1% on a year earlier.
What is The Village Green Surgery's CQC rating?
Outstanding overall, published in August 2015.
How many GPs does The Village Green Surgery have?
7.4 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,738 patients per GP against 2,171 across England.
Are appointments at The Village Green Surgery face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Village Green Surgery's phone number?
0191 295 8500.