OHP-The Manor Practice, Sutton Coldfield: patient reviews and CQC rating
OHP-The Manor Practice is a GP practice in Sutton Coldfield with 17,514 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in April 2020. It has 5.2 full-time-equivalent qualified GPs, or 3,351 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about OHP-The Manor Practice
Its best result against England is the share who said they were treated with care and concern: 87%, against 86% across England. Its weakest is the share who said the wait for their last appointment was about right: 55%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 5 practices in Sutton Coldfield with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (68%). 104 patients answered the survey (response rate 32%).
| Survey question | OHP-The Manor Practice | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 74% | 73% | 77% |
| Easy to contact by phone | 49% | 51% | 57% |
| Easy to contact via the website | 52% | 51% | 58% |
| Easy to contact via the NHS App | 47% | 51% | 54% |
| Reception team helpful | 81% | 81% | 85% |
| Last contact good | 61% | 68% | 73% |
| Wait for appointment about right | 55% | 68% | 69% |
| Listened to well | 85% | 84% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 562 responses rated the practice good or very good (England: 92%).
CQC's overall rating for OHP-The Manor Practice is Good, published in April 2020. One key question is rated differently: Effective Requires Improvement. Its previous overall rating was Requires Improvement (March 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
17,514 patients were registered at OHP-The Manor Practice in September 2026, down 0.8% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 3,351 patients per GP, more than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 6.2 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 8.6 |
| August 2024 | 5.9 | 8.9 |
| August 2025 | 5.4 | 9.5 |
| August 2026 | 5.2 | 9.3 |
From June 2026 to August 2026 the practice recorded 6,445 appointments a month, or 368 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 30% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | OHP-The Manor Practice | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 368 | 532 | 510 |
| Face to face | 74% | 62% | 63% |
| Same day as booked | 30% | 50% | 45% |
| More than 28 days after booking | 7% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.0% against 1.2%), cancer (4.7% against 3.8%) and atrial fibrillation (2.7% against 2.2%). It has a lower share for peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 12.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.1 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.1% | 14.3% |
| High blood pressure | All ages | 15.4% | 15.2% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Osteoporosis | 50+ yrs | 3.0% | 1.2% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.3% | 74.9% |
OHP-The Manor Practice, James Preston Health Centre, 61 Holland Road, Sutton Coldfield, B72 1RL. Phone: 0121 323 2121. Website: www.manorpracticeashfurlong.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Hawthorns Surgery | 2.2 km | 81% |
| Tudor Practice | 2.4 km | 73% |
| Dr C D Lenton & Partners | 2.5 km | 73% |
| Dr Mehboob Bhatti | 2.7 km | 73% |
| Modality Hillcrest Surgery | 3.2 km | 67% |
- Dr C D Lenton & Partners (73% overall experience good)
- The Hawthorns Surgery (81% overall experience good)
How do patients rate OHP-The Manor Practice?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of OHP-The Manor Practice as good, against 77% across England. 49% found it easy to get through by phone.
How many patients are registered at OHP-The Manor Practice?
17,514 patients were registered in September 2026, down 0.8% on a year earlier.
What is OHP-The Manor Practice's CQC rating?
Good overall, published in April 2020.
How many GPs does OHP-The Manor Practice have?
5.2 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 3,351 patients per GP against 2,171 across England.
Are appointments at OHP-The Manor Practice face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is OHP-The Manor Practice's phone number?
0121 323 2121.