The Stennack Surgery, St Ives: patient reviews and CQC rating
The Stennack Surgery is a GP practice in St Ives with 11,958 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Cornwall and the Isles of Scilly: 79%). The Care Quality Commission rates it Outstanding overall, in a report published in May 2022. It has 7.0 full-time-equivalent qualified GPs, or 1,716 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Stennack Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 81%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 1st of the 4 practices in St Ives with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (79%). 81 patients answered the survey (response rate 23%).
| Survey question | The Stennack Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 88% | 79% | 77% |
| Easy to contact by phone | 73% | 58% | 57% |
| Easy to contact via the website | 81% | 65% | 58% |
| Easy to contact via the NHS App | 62% | 58% | 54% |
| Reception team helpful | 93% | 86% | 85% |
| Last contact good | 79% | 74% | 73% |
| Wait for appointment about right | 75% | 71% | 69% |
| Listened to well | 97% | 89% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 381 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Stennack Surgery is Outstanding, published in May 2022. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good. It held the same rating in the report before (December 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
11,958 patients were registered at The Stennack Surgery in September 2026, almost the same as a year earlier.
31% of its patients are aged 65 or over, against 19% across England. With 7.0 full-time-equivalent qualified GPs, there are 1,716 patients per GP, fewer than the England figure of 2,171 and Cornwall and the Isles of Scilly's 1,871. The practice also has 5.6 nurses and 4.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.4 | 8.5 |
| August 2024 | 6.8 | 7.7 |
| August 2025 | 7.0 | 10.0 |
| August 2026 | 7.0 | 8.5 |
From June 2026 to August 2026 the practice recorded 7,805 appointments a month, or 653 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 38% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Stennack Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 653 | 633 | 510 |
| Face to face | 69% | 59% | 63% |
| Same day as booked | 38% | 44% | 45% |
| More than 28 days after booking | 2% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for stroke or TIA (3.6% against 1.9%), atrial fibrillation (3.7% against 2.2%) and dementia (1.3% against 0.8%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%) and osteoporosis (0.7% against 1.2%). The practice's patients live in areas with an average deprivation score of 20.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.5 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.2% | 15.2% |
| Depression | 18+ yrs | 13.7% | 14.3% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.5% | 4.6% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Cancer | All ages | 6.0% | 3.8% |
| Coronary heart disease | All ages | 4.8% | 3.0% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Stroke and TIA | All ages | 3.6% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Dementia | All ages | 1.3% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.7% | 74.9% |
The Stennack Surgery, The Old Stennack School, Stennack, St Ives, TR26 1RU. Phone: 01736 793333. Website: www.thestennacksurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr C.A. Jones & Partners | 5.7 km | 90% |
| Marazion Surgery | 9.5 km | 93% |
| Alverton Practice | 10.7 km | 80% |
| Sunnyside Surgery | 10.7 km | 82% |
| Rosmellyn Surgery | 10.7 km | 82% |
- Alverton Practice (80% overall experience good)
- Dr C.A. Jones & Partners (90% overall experience good)
- Marazion Surgery (93% overall experience good)
- Morrab Surgery (88% overall experience good)
- Rosmellyn Surgery (82% overall experience good)
- Sunnyside Surgery (82% overall experience good)
How do patients rate The Stennack Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of The Stennack Surgery as good, above the England figure of 77%. 73% found it easy to get through by phone.
How many patients are registered at The Stennack Surgery?
11,958 patients were registered in September 2026, down 0.3% on a year earlier.
What is The Stennack Surgery's CQC rating?
Outstanding overall, published in May 2022.
How many GPs does The Stennack Surgery have?
7.0 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,716 patients per GP against 2,171 across England.
Are appointments at The Stennack Surgery face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Stennack Surgery's phone number?
01736 793333.