Sunnyside Surgery, Penzance: patient reviews and CQC rating
Sunnyside Surgery is a GP practice in Penzance with 6,723 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Cornwall and the Isles of Scilly: 79%). The Care Quality Commission rates it Good overall, in a report published in May 2022. It has 4.0 full-time-equivalent qualified GPs, or 1,695 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Sunnyside Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 74%, above the England figure of 54%. Its result closest to England is the share who said they were treated with care and concern: 87%, against 86% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 3rd of the 4 practices in Penzance with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (78%). 101 patients answered the survey (response rate 31%).
| Survey question | Sunnyside Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 82% | 79% | 77% |
| Easy to contact by phone | 66% | 58% | 57% |
| Easy to contact via the website | 74% | 65% | 58% |
| Easy to contact via the NHS App | 74% | 58% | 54% |
| Reception team helpful | 90% | 86% | 85% |
| Last contact good | 82% | 74% | 73% |
| Wait for appointment about right | 85% | 71% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 379 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Sunnyside Surgery is Good, published in May 2022. One key question is rated differently: Well-led Requires Improvement. It held the same rating in the report before (November 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,723 patients were registered at Sunnyside Surgery in September 2026, up 1.2% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 1,695 patients per GP, fewer than the England figure of 2,171 and Cornwall and the Isles of Scilly's 1,871. The practice also has 3.2 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.3 | 6.2 |
| August 2024 | 4.1 | 6.2 |
| August 2025 | 3.7 | 6.3 |
| August 2026 | 4.0 | 6.3 |
From June 2026 to August 2026 the practice recorded 3,754 appointments a month, or 558 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 30% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Sunnyside Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 558 | 633 | 510 |
| Face to face | 71% | 59% | 63% |
| Same day as booked | 30% | 44% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for stroke or TIA (3.4% against 1.9%), dementia (1.3% against 0.8%) and atrial fibrillation (3.7% against 2.2%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%) and chronic kidney disease (3.2% against 4.6%). The practice's patients live in areas with an average deprivation score of 28.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 77.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.5% | 15.2% |
| Depression | 18+ yrs | 13.8% | 14.3% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Cancer | All ages | 5.8% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Stroke and TIA | All ages | 3.4% | 1.9% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| COPD | All ages | 2.1% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Heart failure | All ages | 1.3% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.1% | 74.9% |
Sunnyside Surgery, St Clare Medical Centre, St Clare Street, Penzance, TR18 3DX. Phone: 01736 363340. Website: www.sunnysidesurgerypenzance.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Alverton Practice | 0.0 km | 80% |
| Rosmellyn Surgery | 0.0 km | 82% |
| Morrab Surgery | 0.7 km | 88% |
| Marazion Surgery | 5.8 km | 93% |
| The Stennack Surgery | 10.7 km | 88% |
- Alverton Practice (80% overall experience good)
- Dr C.A. Jones & Partners (90% overall experience good)
- Marazion Surgery (93% overall experience good)
- Morrab Surgery (88% overall experience good)
- Rosmellyn Surgery (82% overall experience good)
- The Stennack Surgery (88% overall experience good)
How do patients rate Sunnyside Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Sunnyside Surgery as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at Sunnyside Surgery?
6,723 patients were registered in September 2026, up 1.2% on a year earlier.
What is Sunnyside Surgery's CQC rating?
Good overall, published in May 2022.
How many GPs does Sunnyside Surgery have?
4.0 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,695 patients per GP against 2,171 across England.
Are appointments at Sunnyside Surgery face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Sunnyside Surgery's phone number?
01736 363340.