Alverton Practice, Penzance: patient reviews and CQC rating
Alverton Practice is a GP practice in Penzance with 12,027 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Cornwall and the Isles of Scilly: 79%). The Care Quality Commission rates it Good overall, in a report published in October 2022. It has 7.9 full-time-equivalent qualified GPs, or 1,526 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Alverton Practice
Its best result against England is the share who said the wait for their last appointment was about right: 85%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 56%, against 58% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 4th of the 4 practices in Penzance with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (84%). 116 patients answered the survey (response rate 31%).
| Survey question | Alverton Practice | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 80% | 79% | 77% |
| Easy to contact by phone | 66% | 58% | 57% |
| Easy to contact via the website | 56% | 65% | 58% |
| Easy to contact via the NHS App | 61% | 58% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 76% | 74% | 73% |
| Wait for appointment about right | 85% | 71% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
CQC's overall rating for Alverton Practice is Good, published in October 2022. One key question is rated differently: Responsive Outstanding. It held the same rating in the report before (January 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
12,027 patients were registered at Alverton Practice in September 2026, almost the same as a year earlier.
32% of its patients are aged 65 or over, against 19% across England. With 7.9 full-time-equivalent qualified GPs, there are 1,526 patients per GP, fewer than the England figure of 2,171 and Cornwall and the Isles of Scilly's 1,871. The practice also has 5.8 nurses and 10.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.5 | 9.3 |
| August 2024 | 7.7 | 12.6 |
| August 2025 | 7.2 | 13.0 |
| August 2026 | 7.9 | 14.9 |
From June 2026 to August 2026 the practice recorded 10,323 appointments a month, or 858 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 52% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
23% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Alverton Practice | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 858 | 633 | 510 |
| Face to face | 61% | 59% | 63% |
| Same day as booked | 52% | 44% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for coronary heart disease (5.5% against 3.0%), atrial fibrillation (4.1% against 2.2%) and stroke or TIA (3.4% against 1.9%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 28.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.7% | 15.2% |
| Depression | 18+ yrs | 14.6% | 14.3% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.3% | 4.6% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Cancer | All ages | 6.1% | 3.8% |
| Coronary heart disease | All ages | 5.5% | 3.0% |
| Atrial fibrillation | All ages | 4.1% | 2.2% |
| Stroke and TIA | All ages | 3.4% | 1.9% |
| COPD | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Dementia | All ages | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.7% | 74.9% |
Alverton Practice, St Clare Medical Centre, St Clare Street, Penzance, TR18 3DX. Phone: 01736 363741. Website: www.thealvertonpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sunnyside Surgery | 0.0 km | 82% |
| Rosmellyn Surgery | 0.0 km | 82% |
| Morrab Surgery | 0.7 km | 88% |
| Marazion Surgery | 5.8 km | 93% |
| The Stennack Surgery | 10.7 km | 88% |
- Dr C.A. Jones & Partners (90% overall experience good)
- Marazion Surgery (93% overall experience good)
- Morrab Surgery (88% overall experience good)
- Rosmellyn Surgery (82% overall experience good)
- Sunnyside Surgery (82% overall experience good)
- The Stennack Surgery (88% overall experience good)
How do patients rate Alverton Practice?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Alverton Practice as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at Alverton Practice?
12,027 patients were registered in September 2026, down 0.2% on a year earlier.
What is Alverton Practice's CQC rating?
Good overall, published in October 2022.
How many GPs does Alverton Practice have?
7.9 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,526 patients per GP against 2,171 across England.
Are appointments at Alverton Practice face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Alverton Practice's phone number?
01736 363741.